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About the Role

Amazon is seeking an experienced business-oriented Robotics Deployment Field Operations Engineer to own end-to-end vendor management. This role is the primary owner of our deployment vendor ecosystem, driving vendor strategy, capacity planning, qualification, performance management, and on-site deployment support to ensure external partners deliver on time, within budget, and to the highest quality standards.

Responsibilities

Develop relationships with new and existing vendors, cultivate relationships, and drive adherence to success criteria.
Develop vendor qualification protocols and contracts and representing Amazon in meetings with senior executive teams from top selling partners.
Establish goals & strategic direction for the role, ensuring alignment with broader business goals and vision, including goals around cost reductions and improved quality and safety processes.
Establish and manage key performance indicators (KPIs) for vendor services, ensuring they meet or surpass customer satisfaction requirements.
Prepare and present reports on vendor performance, issues, and resolutions.
Establish mechanisms to onboard and maintain status of vendor into Amazon internal systems.
Develop business cases and request/manage Capital (budgets) ties to both in-year projects and long-term vendor development partnerships.
Deep dive safety/quality/performance gaps, steering vendor performance through continuous improvement activities.
Work closely with technical leaders and program managers to compose and influence product improvement roadmap according to vendor capabilities.
Demonstrate program management, organizational, and leadership skills to facilitate effective, collaborative project meetings with vendors.
Travel to actively engage with vendors, cultivating strong relationships and gaining firsthand insights into their operations and incorporate customer feedback gathered during onsite visits into vendor management strategies.

Requirements

Bachelor's degree in STEM (Science, Technology, Engineering, and Mathematics)
Experience in a procurement organization performing vendor management, contract management, negotiating complex purchases, and bidding
Experience in capacity planning, operations planning, business analysis or similar
Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
Experience reading and writing procedures, technical documents, and engineering drawings, or experience in requirement gathering and ability to write clear and detailed requirement document

Skills

Vendor management
Contract management
Negotiating complex purchases
Bidding
Capacity planning
Operations planning
Business analysis
Written and verbal communication
Technical documentation
Requirement gathering
BI analytics
Reporting
Visualization tools
Project management
Category management
Benchmarking
Should-cost models
RFX
Reverse auction
Contracting
Robotic deployments
Logistics
Supply chain
Warehouse operations
Fulfillment operations

Location

Berlin
London
Luxembourg
Vercelli

Work Type

Full-time
Hybrid

Experience Level

Experienced

Education Level

Bachelor's degree in STEM
Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field

About the Company

Amazon's culture encourages an entrepreneurial approach and expects engineers and managers alike to take a high level of ownership in solving complex problems in a fast-paced environment.
Robotics Delivery & Packaging Innovation is a diverse and multi-talented team with a proven track record of overcoming challenging technical problems to deliver Amazon’s leading-edge robotics technologies in its fulfillment, transportation, and delivery network across the world.
Our high-performing team blends engineering know-how, problem solving, curiosity, innovation, leadership, and effective communication to deliver positive results for our customers.

Equal Opportunity

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.