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About the Role
Formula E is seeking a Premium Experience Coordinator to deliver best-in-class guest experiences across select global races. This role involves balancing administrative precision with hands-on event execution, managing client communications, tracking platforms, and supplier logistics for flawless race-weekend operations.
Responsibilities
- Support the Premium Experience Manager in planning and executing trackside operations across select race markets.
- Conceive and develop elevated, immersive hospitality spaces aligned with local culture and global brand standards.
- Develop, refine, and maintain high-impact digital and sales collateral, including brochures, flyers, and briefing documents.
- Take ownership of event hospitality branding requirements from initial brief through production.
- Manage key client management tools, software platforms, and data trackers for smooth ticket fulfilment, payment processing, ticket distribution, and real-time inventory tracking.
- Coordinate guest arrival flows, accreditation, access control, and supplier deliverables on race weekends.
- Act as a direct liaison for partners, sponsors, and VIP guests to deliver flawless event days.
- Assist with purchase order generation, budget tracking, build schedules, deployment plans, and internal communication workflows.
Requirements
- Hands-on experience in the live events industry.
- Background in premium hospitality, customer service, or high-touch client management.
- Exceptional organizational skills.
- Strong IT literacy.
- Ability to quickly master new event management tools, CRM databases, and tracking platforms.
- Detail-oriented, accountable, and calm under pressure.
- Ability to solve complex operational challenges on tight timelines.
- Articulate communicator who builds genuine relationships with internal stakeholders, external vendors, and VIP clients.
- Willingness to travel internationally to race locations.
Skills
- Event Planning
- Hospitality Management
- Customer Service
- Client Management
- IT Literacy
- Event Management Tools
- CRM Databases
- Data Tracking
- Logistics Coordination
- Budget Management
- Communication
Location
- Hammersmith, London
Work Type
- Fixed-term contract (12 months)
- Hybrid
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- 25 days' annual leave
- Birthday day off
- Wellbeing leave
- Opportunity to extend stay if travelling for a race event
- Health Cash Plan
- Access to Aviva Digital Workplace app
- Enhanced Parental Leave
- Flexible Bank Holidays
- Paid volunteer and carer's leave
- Cycle to Work Scheme
- Electric Car Scheme
- Formula E store discount
- Regular social events
- Employee working groups
About the Company
- Formula E is the world's fastest-growing sport, redefining motorsport with a focus on innovation and sustainability.
- Hosts over 100 races in iconic cities globally.
- Backed by top manufacturers like Porsche and Jaguar.
- Features elite drivers and cutting-edge EV technology.
- The world's first sport certified Net Zero Carbon from inception.
- Combines thrilling entertainment with a mission to advance sustainable progress.
- Inspires a global fanbase with its high-performance GEN3 EVO race car.
- Aims to alter perceptions and speed up the switch to electric mobility.
- The home of Global Electric Street Racing.
Equal Opportunity
- Formula E is building a culture where every voice matters, every perspective accelerates progress, and every individual is empowered to rise, contribute boldly, and shape a better world - together.
- Will provide equal opportunities regardless of an individual's protected characteristics.
- Believes in attracting and retaining diverse talent to strengthen its global vision with a variety of experiences, backgrounds, and perspectives.