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About the Role
As a Senior IS&T Governance Partner, you will safeguard the trust and credibility of Parloa's platform by ensuring the highest standards of governance, security, and regulatory compliance. You will enable Parloa to scale rapidly while remaining compliant, secure, and audit-ready. You will be an early member of the internal Governance function, playing a pivotal role in shaping how security, compliance, and risk management are embedded into a high-growth, AI-driven organization.
Responsibilities
- Act as a core member of the remotely distributed IS&T Governance team, fostering a strong culture of security and compliance awareness.
- Ensure changes in product, development, and operational processes are properly documented, risk-assessed, and reviewed.
- Partner with the Commercial organization by supporting security and compliance questionnaires, contributing to contract and DPA reviews, and participating in customer calls.
- Manage and respond to incoming requests related to compliance, information security, and regulatory topics.
- Serve as the internal authority on information security best practices, promoting industry standards and driving their adoption.
- Lead and support the preparation, execution, and continuous maintenance of security certifications and regulatory frameworks (e.g., ISO 27001, ISO 22301, SOC 2, PCI DSS, HIPAA).
- Take ownership of understanding applicable security and legal requirements for new certifications or frameworks and translate them into guidance for teams.
- Drive the practical implementation and adoption of compliance controls by embedding governance and security requirements into daily workflows and technical designs.
- Contribute to the definition and continuous improvement of governance processes, policies, and standards.
- Support risk assessments, DPIAs, and control design activities for new products, features, and architectural changes.
Requirements
- 6–10+ years of experience across information security, compliance, risk management, and regulatory frameworks in technology-driven environments.
- Deeply experienced in security and compliance standards such as ISO 27001, SOC II, FedRAMP, PCI DSS v4, ISO 42001, and data protection regulations (e.g., GDPR, CCPA).
- Strong understanding of how standards apply in modern SaaS and AI platforms.
- Ability to engage confidently with engineers, product leaders, legal teams, auditors, and enterprise customers.
- Ability to translate complex regulatory requirements into clear, practical actions.
- Comfortable moving between strategic governance design and detailed control implementation, audits, and evidence generation.
- Ability to design processes and controls that enable speed and innovation.
- Ability to embed security, privacy, and compliance thinking into everyday decision-making.
- Analytical and pragmatic, balancing regulatory rigor with business reality.
- Resilient under pressure, remaining structured, credible, and decisive.
- Continuous learner who stays current on emerging regulations, security standards, and best practices.
Skills
- Information Security
- Compliance
- Risk Management
- Regulatory Frameworks
- ISO 27001
- ISO 22301
- SOC 2
- PCI DSS
- HIPAA
- ISO 42001
- GDPR
- CCPA
- SaaS
- AI Platforms
- Cloud Security
- AI Governance
- Data Protection
Location
- Remote
Work Type
- Full-time
- Remote
Experience Level
- Senior
- 6-10+ years
Salary/Compensations
- $150,000 - $170,000 USD
About the Company
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- Parloa is shaping the foundation of a new era in customer experience where customer support is meaningful.
- Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.
- Companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploy Parloa at scale.
- Parloa is building agentic AI that enterprises trust with their most important customer moments.
- Parloa is backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital.
- Parloa has a clear ambition to become the global category leader in enterprise-grade conversational AI.
- At Parloa, ownership means being accountable for outcomes, not just tasks.
- Parloa hires people who think in solutions, communicate with clarity, and follow through.
- Parloa has kept the intensity of a startup: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Equal Opportunity
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.