Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Director of Event Services will manage the Event Management and Event Production teams within a specific remit, fostering a team-based approach and embodying the FIRST brand as an embedded team member at a Fortune 500 technology company.

Responsibilities

• Serve as the primary point of contact for the client, overseeing the Event Management Program and providing regular status updates.
• Identify opportunities for service offering improvement by collecting feedback, identifying trends, and implementing change.
• Develop growth strategies and provide proactive guidance to clients.
• Partner with leadership and delivery teams for quarterly account reviews.
• Streamline processes, identify best practices, and implement new solutions.
• Build and maintain effective working relationships with key stakeholders through regular meetings.
• Collaborate with the Global Account Director and wider agency for services outside the in-house remit.
• Manage client expectations regarding production escalations and issues.
• Support the rollout of the event management program, ensuring processes, onboarding, and training are in place.
• Provide input for programmatic improvements and build relationships with support teams.
• Act as the primary escalation point for Event Management and Event Production teams in the region.
• Serve as a local expert on FIRST processes and assist teams in navigating client and agency support.
• Infuse the FIRST brand by fostering a positive team mindset and integrating wider agency skills.
• Provide support and mentorship to Event Production and Event Management Team Leads.
• Monitor day-to-day challenges to improve efficiencies and processes, and implement training.
• Ensure teams provide value to clients and offer value-adds.
• Manage regional team engagement and budget.
• Provide client updates on recruitment status for open roles.
• Partner with the FIRST People & Culture team on company initiatives and employee relations.
• Focus on talent retention through team welfare, feedback, and a positive working atmosphere.
• Monitor and forecast team capacity for proper staffing and reporting.
• Support key projects on-site to evaluate staffing levels.
• Monitor and re-engineer current teams by identifying gaps and opportunities, driving efficiencies, and implementing best practices.
• Provide reports for optimum resourcing and staffing.
• Collaborate with the Data team to ensure accurate report delivery.
• Ensure accurate client charges and make fee adjustments with the Account Operations team.
• Review and approve freelancer and supplier invoices and time-worked entries.
• Troubleshoot invoice issues with suppliers, freelancers, and the Finance team.

Requirements

• 10+ years of experience in a similar role.
• Experience overseeing a large team and working in a global organization.
• Strong change management background.
• Excellent project and task management skills.
• Experience in conference planning, experiential events, digital events, and/or production.
• Experience managing direct reports and processes in a fast-paced, ever-changing environment.
• Experience implementing and maintaining SOPs.
• Self-directed with the ability to work independently.

Skills

• Event Management
• Event Production
• Client Management
• Team Management
• Staffing Management
• Change Management
• Project Management
• Task Management
• Conference Planning
• Experiential Events
• Digital Events
• Production
• Process Improvement
• Data Analysis
• Financial Management

Location

• Global

Work Type

• Embedded
• Hybrid

Experience Level

• Director
• 10+ years

Education Level

• Bachelor’s Degree

Benefits

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay Each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure

About the Company

• FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services.
• For 30 years, FIRST has utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
• Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
• FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
• Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Equal Opportunity

• FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
• FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
• All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
• We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics.
• If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.