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About the Role

Represent the FIRST brand as an embedded team member for a Solutions account at a technology company, assuming the role of Team Lead. This position is ideal for someone with strong technical production experience in the event industry who can assume a management role. Lead technical production for high-profile events and manage team members to ensure high-quality event delivery. Liaise daily with FIRST teams and the client.

Responsibilities

Lead on all aspects of on-site service delivery, including developing processes, maintaining client relationships, and driving innovations and efficiencies.
Generate detailed reporting on studio health, space utilization, finances, staffing, and client satisfaction.
Partner with Production leadership to ensure SOPs are executed to desired standards and risks are identified promptly.
Manage FIRST team members, including specialists, technicians, and freelancers.
Ensure technically complex and high-profile events are executed flawlessly.
Coordinate with stakeholders across teams and service lines for seamless event execution.
Coordinate with the Experiential AV and Multimedia team for flawless content delivery on experiential displays (NYC only).
Provide technical, operational, and production support to on-site meeting spaces.
Work closely with clients to establish A/V and staging layouts and budgets.
Staff, administer, and maintain the event calendar for FIRST team members.
Oversee team workload, identify capacity/pressure points, and assist with team events.
Manage vacation schedules, coordinate team presence, and review T&E reports.
Liaise with Regional Lead & other Team Leads to schedule and execute monthly meetings with the FIRST team.
Partner with FIRST People & Culture on company initiatives, recruiting, and employee relations.
Oversee the on-boarding, training, and off-boarding process for employees on the account.
Liaise between FIRST internal departments, Site Leads, clients, and the implanted FIRST team.
Manage client expectations on production issues.
Liaise across different levels within the immediate team, client's organization, and third-party vendors.
Advise on best options and set up for venues.
Participate in creative team brainstorming sessions.
Identify new and alternative ways of approaching FIRST’s technical production offering by collecting feedback, identifying trends, and implementing changes.
Ensure team adheres to standard operating procedures and compliance processes.
Actively discuss technical errors and ensure they are rectified/escalated.
Maintain comprehensive event files and keep precise records for the client.
Provide input/feedback on big picture opportunities, issues, and challenges within the organization.
Manage and promote communications to all team members for maximum efficiency.
Manage process requests and projects to/from FIRST Main Office.
Ensure the team maintains positive relationships with the client.
Lead and motivate the team to work efficiently.
Ensure the team provides value for money and seeks value adds.
Encourage and motivate the team to be knowledgeable of best practices, new suppliers, services, and venues, and to be proactive with ideas and creative solutions.
Develop, mentor, and provide feedback to team members on an ongoing basis.

Requirements

8-10 years of relevant experience
Strong people management skills with the ability to lead by example
High level of proficiency in the technical delivery of high-quality events
Extensive experience operating event production systems
Excellent communication and customer service skills
Ability to prioritize while adhering to critical project timelines in a fast-paced environment
Experience managing day-to-day changes at every level of detail
Willingness to travel as needed
Ability to manage many projects at once with varying levels of production complexity
Excellent supplier/vendor knowledge, contract negotiation skills and knowledge of market pricing
Must be fluent in English
Ability to work onsite
Flexibility to be deployed to support across the campus as required

Skills

Expert/in-depth understanding of the latest Audio/Visual technology and advancements including lighting, audio/video, rigging and power
Video output experience with expert technical understanding of systems
Expert knowledge of 2D and 3D CAD (Vectorworks) preferred
Familiarity with labor union rules (applicable only to USA and certain parts of EMEA)

Location

Onsite

Work Type

Full-time
Embedded

Experience Level

8-10 years

Benefits

Private Medical Insurance with BUPA from day one
28 Days Annual Leave PLUS Bank Holidays
Personal Volunteer Day
20 Days of Sick Pay each Year
Enhanced Parental Leave (Maternity & Paternity)
Wellness Stipend
Complimentary access to Headspace, Rocket Lawyer & Maven
Life Insurance
Employee Assistance Program (EAP)
Cycle to Work Scheme
Season Ticket Loan
Mobile Phone Allowance
Pension Scheme Enhancements
Discretionary Bonus Structure

About the Company

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services.
For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

Equal Opportunity

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics.
If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.