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About the Role
Workato is seeking a motivated Customer Success Intern to support the growing Japan Customer Success team. This role involves collaborating with Customer Success Managers and cross-functional teams to enhance customer operations, streamline internal processes, and explore practical applications of AI and Automation in daily business.
Responsibilities
- Maintain Contact and Account information in Salesforce (SFDC)
- Support Quote Creation
- Support Salesforce-related operations
- Generate ideas and support implementation for process automation and operational improvements (AI & Automation)
- Support the creation of AI best practices and internal knowledge assets (AI & Automation)
- Coordinate with internal teams such as Deal Desk, Billing, Product, and Sales
- Support internal communications
Requirements
- Currently enrolled in an undergraduate or graduate degree program
- Fluent in Japanese (ability to communicate smoothly)
- Comfortable reading, writing, and engaging in basic communication in English
- Basic computer skills using Mac
- Familiarity with Google Workspace (Docs, Sheets, Slides) or equivalent productivity tools
- Detail-oriented with a strong focus on accuracy and quality
Skills
- Generative AI tools (e.g., ChatGPT, Claude, Gemini)
- Collaboration tools (e.g., Slack, Notion, Zoom, Confluence)
- CRM tools (e.g., Salesforce)
- AI
- Automation
- SaaS
- Digital Transformation (DX)
Location
- Office attendance required
Work Type
- Paid internship
- Full-time (during school vacation, less than 30 hours/week)
- Part-time (during school term, at least 15 hours/week)
Experience Level
- Intern
Education Level
- Undergraduate degree program
- Graduate degree program
About the Company
- Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform.
- A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale.
- With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business.
- Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles.
- We are driven by innovation and looking for team players who want to actively build our company.
- We offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
- Business Insider named us an “enterprise startup to bet your career on”
- Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
- Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
- Quartz ranked us the #1 best company for remote workers