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About the Role
As a Sales Associate at GAP, you will create a memorable and engaging experience for every customer, acting as the face of the brand. You'll connect with shoppers, share product knowledge, and support store operations. This role is ideal for individuals who enjoy working with people, take pride in delivering excellent service, and contribute to a collaborative, high-performing culture.
Responsibilities
- Deliver outstanding customer service and support across sales, fitting rooms and tills
- Drive sales by recommending products and using suggestive sales techniques
- Maintain a clean and organised welcoming store environment
- Follow all store procedures for handling returns, exchanges, and customer concerns
- Support operational processes including restocking, back of house tasks, and store presentation
- Work towards individual and team goals to contribute to overall store success
Requirements
- Strong communication and interpretation skills
- A customer first mindset and positive attitude
- Ability to learn quickly and adapt in a dynamic retail environment
- Passion for retail and delivering high standards in everything you do
- Flexibility to work evenings, weekends, holidays and varied shifts
- Must evidence right to work in the UK
- Cannot have had an unsuccessful online assessment in the last 6 months
Skills
- Customer service
- Sales techniques
- Product knowledge
- Store operations
- Communication
- Adaptability
Location
- UK
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Benefits
- Recognition and rewards for doing a great job and achieving great results
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- 10% off most partner brands & up to 15% off Branded Beauty
- 60% off a generous (optional) working wardrobe allowance to buy clothes to wear for work (minimum 6 week contract)
- Early VIP access to sale stock
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
- Access to fantastic discounts at our Staff Shops
- Sharesave scheme
- Access a digital GP and other free health and wellbeing services
- Life assurance
- Discounted health plan for you and your family
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Apprenticeship - Earn, learn and gain a qualification (England stores only)
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
About the Company
- Next is a FTSE-100 retail company employing over 44,000 people across the Next group.
- We are the UK's 2nd largest fashion retailer and the market leader for Kidswear.
- We have over 450 stores, plus the Next Online, and it's now possible to buy on-line from over 80 countries around the world.
Equal Opportunity
- We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary.
- Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0116 479 2223 / 0044 116 479 2223 (line opening times are Monday to Thursday 9am - 5pm; Friday 9am - 4.45pm; Saturday 9am - 5pm & Sunday 9am - 4pm. Excludes bank holidays).