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About the Role

Vita Student is seeking a Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for residents, ensuring the upkeep of premium sites and facilities to the highest standards.

Responsibilities

• Provide exceptional and personalized service to residents, anticipating and delivering to their needs.
• Offer information on local attractions and handle inquiries to create a seamless and positive experience.
• Maintain the upkeep of the site and facilities, ensuring communal areas are cleaned and maintained to a high standard.
• Ensure facilities are being looked after respectfully by students and guests.
• Be available to deliver solutions to issues or challenges that may arise.
• Conduct block walks every 4-6 hours, surveying and reporting on every area of the building.
• Replenish refreshment stock, including coffee beans, tea bags, milk, and vending machine food products.
• Manage and store parcels correctly for easy student access to deliveries.
• Serve as the primary point of contact for any potential incident or emergency onsite.
• Maintain waste management areas adhering to health and safety regulations.
• Address, clean, tidy, and reorganize potential hazards as required.

Requirements

• An experienced customer service professional, well-versed in delivering premium experiences.
• Demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Technologically astute, comfortable using various technology systems and software.
• Deliver a diverse and equal approach to colleagues and residents.
• Excellent communication skills.
• Strong organizational and leadership qualities.
• Ability to remain calm under pressure.
• Adaptability, creativity, and positivity.
• Resilience and ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements.
• Flexibility to work varied shift patterns, including nights, weekends, and holidays.
• Offers of employment are subject to satisfactory pre-employment checks, including DBS checks.
• Must have the Right to Work in the UK; sponsorship is not offered.

Skills

• Customer service
• Cleaning and maintenance
• Technology systems and software
• Communication
• Organization
• Leadership
• Problem-solving
• Adaptability
• Resilience

Location

• Lewisham

Work Type

• Permanent
• Full-time

Experience Level

• Experienced

Salary/Compensations

• £13.45 per hour

Benefits

• 28 days paid holiday (pro-rata) including England & Wales Bank Holidays
• Birthday off work
• Perkbox account with lifestyle perks
• Royal London Pension (3% Vita Group contribution)
• Annual parties and events
• Recognition programmes (e.g., employee of the month)
• Career development opportunities (Bronze, Silver, Gold & Platinum training)
• 24/7 Employee Assistance Programme

About the Company

• Vita Student offers next-level apartment design with a variety of studios, catering to students' lives.
• Provides style, luxury, and comfort surrounded by premium amenities and vibrant city life.
• Operates a multi-cultural environment, welcoming colleagues and residents from diverse backgrounds.
• Employees have the pride of working at luxury properties offering the highest standard of resident accommodation across the UK.

Equal Opportunity

• Vita Student operates a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.