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About the Role

MöbelFirst is a leading digital platform for high-quality exhibition and designer furniture in German-speaking countries, connecting over 400 retailers and offering customers access to exclusive pieces. The company aims to bring high-quality furniture to market more sustainably, transparently, and efficiently, focusing on quality, service, and customer satisfaction. Following the acquisition of COCOLI GmbH, an online marketplace for high-quality secondhand designer furniture, MöbelFirst is expanding its reach.

Responsibilities

Overall responsibility for Order Management, operational logistics, and Customer Service.
Manage the entire order processing from order to successful delivery.
Ensure smooth processing and coordination of all orders.
Organize and coordinate transports, managing logistics partners and freight forwarders.
Monitor deliveries and independently resolve delays.
Lead and manage the Customer Service team.
Ensure fast and solution-oriented handling of customer inquiries.
Analyze relevant KPIs and derive concrete optimization measures.
Continuously improve Order Management, logistics, and service processes.
Develop systems, standards, and operational structures.
Collaborate closely with management, tech, finance, and other interfaces.
Hands-on involvement in daily operations when required.

Requirements

Several years of experience in E-commerce Operations, Order Management, Logistics, Customer Service, or a comparable operational function.
Proficiency in managing order and logistics processes.
Experience in managing and steering logistics partners and freight forwarders.
Experience in leading or technically guiding teams.
Strong process understanding and a good sense for process optimization.
Excellent organizational skills and a high degree of problem-solving competence.
Hands-on mentality and willingness to actively participate in operations.
Proficient in using digital systems; knowledge of E-commerce or ERP systems is an advantage.
Good understanding of numbers and confidence in handling KPIs.
Very good German language skills (C2) and good English language skills (C1).

Skills

E-commerce Operations
Order Management
Logistics
Customer Service
Process Optimization
Team Leadership
Problem-Solving
KPI Analysis
Digital Systems
ERP Systems

Location

Germany
Austria
Switzerland

Work Type

Full-time
Hybrid

Experience Level

Several years of experience

Education Level

Degree or studies in Business Administration, Logistics, E-commerce, or similar is an advantage, but not a requirement.

Benefits

Profit sharing
Home office option
Employee discounts

About the Company

MöbelFirst is a leading digital platform for high-quality exhibition and designer furniture in German-speaking countries.
The company connects over 400 stationary specialist dealers in Germany, Austria, and Switzerland.
MöbelFirst enables customers to access exclusive furniture pieces from renowned premium brands.
Furniture offered comes directly from selected interior design stores, is inspected, and professionally refurbished before being marketed through a digital sales model.
MöbelFirst's goal is to bring high-quality furniture to market more sustainably, transparently, and efficiently, with a clear focus on quality, service, and customer satisfaction.
In August 2026, COCOLI GmbH was acquired.
COCOLI is an online marketplace for high-quality second-hand designer furniture and interior pieces, combining sustainable consumption with curated design.
The company is in an exciting startup and growth phase, currently building a new management team for COCOLI and MöbelFirst.
An entrepreneurial environment with a small, agile team, short decision-making paths, and significant scope for design is offered.
Employees can actively help build structures and processes and directly shape the operational development of both brands.