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About the Role

This role will develop and manage the Service business in both recurring (Preventative Service Agreement) and non-recurring (Labour & Material) revenue streams to achieve a designated financial plan and develop profitable business with new and existing customers.

Responsibilities

• Lead, drive and cascade service objectives to customers and team members in line with company values, approach and required methodologies.
• Ensure PSA and L&M contractual objectives and operational excellence are delivered at all times, with ownership and accountability for service teams' operational excellence outcomes.
• Service existing and potential customers to ensure company products and services meet customer and business requirements, while gathering information on future opportunities.
• Proactively implement processes to maintain, manage, and develop client relationships.
• Act professionally and take complete ownership of client relationships, engagement, and satisfaction.
• Support the management team with the formulation and execution of Service growth strategies.
• Mentor, influence, and coordinate the service team, including sales, technicians, team leaders, coordinators, and admin resources, to ensure alignment and delivery of service for growth and profitability.
• Implement, maintain, and develop account management strategies to target specific industries and markets based on current and future business requirements.
• Review, negotiate, and support business contract management activities.

Requirements

• Performs all business activities with integrity and the highest ethical standards.
• Experience in developing successful relationships with customers and delivering results.
• Has a strong established network in the local market.
• Only applicants who have a current right to work in Australia will be considered.

Skills

• Strong knowledge of BAS/BMS
• Outstanding written, verbal communication and soft skills
• Excellent networking skills
• Business minded
• Change orientated
• Proactive
• Consultative approach
• Solution focused
• Strong commercial acumen

Location

• Australia

Work Type

• Permanent
• Full-time
• Onsite

Experience Level

• Not specified

Education Level

• Engineering or Technical qualification preferred

Salary/Compensations

• Base + super + car allowance + incentive

About the Company

• Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries.
• Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.
• Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat.
• We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.
• This role will offer autonomy and flexibility and provide a pathway for a long-term career JCI career.
• Global company with strong systems and support.

Equal Opportunity

• Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
• For more information, please view EEO is the Law.
• If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers