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About the Role
We are establishing a new, 100% German company unit in partnership with Google Cloud to accelerate digital transformation and AI adoption while ensuring the highest data security standards. This new entity will operate a 'Trusted Cloud' under European jurisdiction, offering a broad service portfolio with unparalleled resilience and business continuity, adhering to German and French standards like SecNumCloud, C5, and C3-A. This initiative marks a pivotal moment for the industry and a significant stride towards a robust, sovereign digital Europe.
Responsibilities
- Manage critical IT service incidents throughout their lifecycle, from detection to resolution, ensuring high service availability and SLA compliance.
- Coordinate cross-functional incident response activities and collaborate with internal and external partners to enhance readiness.
- Develop, standardize, and optimize incident management processes and methodologies for highly available cloud and IT services.
- Ensure transparent, audience-appropriate communication during critical incidents and generate reports on service quality, SLIs, SLOs, and SLA performance.
- Conduct root cause analyses post-incident, derive sustainable improvement measures, and track their implementation to bolster operational resilience.
Requirements
- Solid knowledge of Incident Management.
- Proven experience applying Site Reliability Engineering (SRE) methods and best practices in highly available, scalable cloud environments.
- Experience conducting post-mortem analyses and creating effective action reports for sustainable process and system improvements.
- Knowledge of Generative Artificial Intelligence (GenAI) and its application in supporting and automating incident management and analysis processes.
- In-depth operational and administrative knowledge of cloud services, particularly Infrastructure as a Service (IaaS) and Platform as a Service (PaaS).
- Very good written and spoken German and English skills.
Skills
- Incident Management
- Site Reliability Engineering (SRE)
- Cloud Services (IaaS, PaaS)
- Generative Artificial Intelligence (GenAI)
- Root Cause Analysis
- Communication
Location
- Berlin, Germany
Work Type
- Hybrid
About the Company
- Thales is a global leader in advanced technologies for defense, aerospace, and cybersecurity and digital identity.
- Thales invests over €4.5 billion annually in R&D for key technologies like AI, cybersecurity, quantum, and cloud.
- In 2025, the group generated €22.1 billion in revenue.
- We offer future-oriented perspectives, individual career paths, and creative freedom to over 85,000 employees in 65 countries.
- We actively promote diversity through courageous, diverse, and value-oriented personnel management, aiming to shape today's challenges more securely and inclusively.