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About the Role

We are looking for a Service Delivery Manager - Collections who is committed to pushing for genuine change and bringing our ambition of Ecological Transformation to life. You will help the world take better care of its resources and become a better place for everyone.

Responsibilities

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI’s.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

Requirements

• Experienced working as part of a team; with good communication and leadership skills is necessary.
• Valid Full UK driver's licence.
• IT Skills, Experience in a similar environment would be essential.
• Understanding of Health & Safety at work, with experience of health and safety protocols.
• Knowledge of environmental regulations and compliance requirements.
• Strong understanding of waste handling, disposal, and recycling processes.
• Excellent project management and organizational skills.
• Strong attention to detail and record-keeping abilities.
• HGV Driving Licence.
• IOSH training.
• Experience in waste management operations.

Skills

• Communication skills
• Leadership skills
• IT Skills
• Health & Safety protocols
• Environmental regulations and compliance
• Waste handling, disposal, and recycling processes
• Project management
• Organizational skills
• Attention to detail
• Record-keeping

Location

• Marsh Road Depot 4/7 Marsh Road HA0 1ES

Work Type

• Full-time

Experience Level

• Experienced

Salary/Compensations

• £40,491.36 per annum, with an annual performance bonus

Benefits

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities

About the Company

• When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.
• We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
• We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025.
• This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

Equal Opportunity

• We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.
• As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
• We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.