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About the Role
We create a fun, interactive and exceptional customer experience for our customers by mixing up tea-based drinks, being knowledgeable and passionate about our company and unique tea blends. This role also involves standard retail tasks such as cleaning, stock taking, opening and closing, and sampling.
Responsibilities
- Use enthusiasm to sell products and achieve store sales targets.
- Handle till transactions smoothly and accurately.
- Follow store operating procedures, including delivery, stocktakes, and stock replenishment, while keeping the stockroom and staff area organised.
- Maintain a healthy, safe, and tidy work environment by following health and safety best practices.
- Support sustainability and impact goals.
- Act with empathy, focus on teamwork, and support the store management team.
- Become an expert on all Bird & Blend products, drinks, and commitment to sustainability and ethics.
- Be the friendly face of Bird & Blend, greeting customers warmly with a sample.
- Prioritise customer happiness by going the extra mile to make every shopping experience memorable.
- Support with store and local events, including evening work.
- Spread the word about teas through sampling inside and outside the store, and at external events.
Requirements
- Prior customer service experience, preferably within a 1-1 sales environment in retail or hospitality, is a plus.
- Proudly represent the brand and culture, embodying values and inspiring others.
- Genuine passion for the product and confidence to share enthusiasm with customers.
- Strong understanding of customer service with the ability to build rapport and connect with customers confidently.
- Maintain a professional, fair, and kind relationship with customers and colleagues.
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience.
- Flexibility in availability is essential, with shifts varying weekly and requiring adaptability to cover different days and times, including weekends and some evenings.
- Going above and beyond to ensure customer satisfaction is second nature.
- Confident and comfortable approaching people with a sample inside and outside of the store.
Skills
- Sales
- Customer Service
- Brand Ambassadorship
- Product Knowledge
- Teamwork
- Communication
- Interpersonal Skills
- Empathy
- Flexibility
- Professionalism
Location
- Bird & Blend - Chiswick
Work Type
- Part Time
- Temporary until 24 December 2026
- 8 hours per week
Benefits
- Friendly and supportive team culture
- Membership of company pension scheme (if applicable)
- Holiday accrual that grows with loyalty (25 days plus bank holidays)
- Birthday off
- Life Insurance & Income Protection
- Health Cash Plan (after one year service)
- Life Happens Leave (paid leave for unexpected challenges)
- Complimentary drinks and snacks
- Monthly tea allowance and generous staff discount
- Employee Assistance Programme
- Bike to Work and Electric Vehicle Schemes
- Paid volunteer days
- Dog-friendly office
- Enhanced family friendly policies
- Flexible working
About the Company
- Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea.
- Founded by Krisi & Mike, the company has grown from packing tea in a bedroom to multiple retail stores and a thriving international online store, leading tea innovation in the UK.
- The company operates on a core belief in doing business in a better way, aiming to welcome people into their 'Magical World of Tea' through their values and practices.
Equal Opportunity
- Committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
- Reasonable adjustments can be provided to support applicants throughout the application or interview process.