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About the Role

Vita Student is seeking a Customer Service Assistant to deliver a luxury, home-from-home experience for residents, starting their day with luxury breakfast offerings.

Responsibilities

• Provide exceptional and personalized service to residents by anticipating and delivering to their needs.
• Offer information on local attractions and handle inquiries with a focus on creating a seamless and positive experience.
• Greet and welcome residents and guests with a warm, friendly, and vibrant attitude.
• Be available for resident questions.
• Ensure facilities are being looked after respectfully by residents and guests.
• Maintain the upkeep of premium site and facilities, ensuring communal areas are cleaned and maintained to a high standard.
• Deliver solutions to issues or challenges that may arise.
• Conduct block walks every 4-6 hours, surveying and reporting on all areas of the building.
• Manage and store parcels correctly for easy student access.
• Serve as the primary point of contact for any potential incident or emergency onsite.
• Maintain waste management areas adhering to health and safety regulations.
• Prepare, cook, and present a variety of breakfast foods in a timely manner.
• Maintain a clean and organized kitchen workspace.
• Adhere to food safety regulations.
• Monitor produce stock levels and communicate needs to the site manager.
• Assist in ordering produce to maintain appropriate inventory.
• Ensure the kitchen and breakfast areas are clean and tidy.
• Deep-clean specific equipment or appliances as required.
• Replenish refreshment stock.

Requirements

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
• Demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• A background in a fast-paced kitchen environment with an awareness of kitchen regulations.
• Technologically astute, comfortable with various technology systems and software.
• Deliver a diverse and equal approach to colleagues and residents.
• Excellent communication skills.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements.
• Flexibility to be available as required to ensure continuous service.
• All offers of employment are subject to satisfactory pre-employment checks including DBS checks.
• Do not require Right to Work Sponsorship.

Skills

• Customer service
• Communication
• Adaptability
• Creativity
• Positivity
• Resilience
• Technological proficiency
• Food preparation
• Food safety awareness
• Kitchen management
• Multi-lingual skills (welcomed)

Location

• Lewisham

Work Type

• Permanent
• 22 hours per week
• Part-time

Experience Level

• Experienced customer service professional
• Experience in a fast-paced kitchen environment

Salary/Compensations

• £13.45 per hour

Benefits

• 28 days paid holiday (pro-rata) including England & Wales Bank Holidays
• Birthday off work
• Perkbox account
• Royal London Pension (3% Vita Group contribution)
• Annual parties & events
• Recognition programmes (e.g., employee of the month)
• Career development opportunities (Bronze, Silver, Gold & Platinum training)
• 24/7 Employee Assistance Programme

About the Company

• Vita Student offers next-level apartment design with a variety of studios, providing style, luxury & comfort to residents, surrounded by premium amenities and vibrant city life.
• Vita Student operates a multi-cultural environment, welcoming colleagues and residents from all over the world.
• Employees have the pride of working at luxury properties offering the highest standard of resident accommodation across the UK.

Equal Opportunity

• Vita Student welcomes colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs.
• All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.