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About the Role
Big Mamma Group is seeking a passionate Head Waiter/Waitress to join their team, responsible for taking care of guests, setting an example for the team, and ensuring a memorable dining experience.
Responsibilities
- Take care of all guests in your section and set the example for the rest of the team
- Follow the steps of service, provide recommendations, upsell and go the extra mile
- Master our menu, wines and cocktails, and help train junior waiters
- Open and close the floor with professionalism
- Support the management team with onboarding new runners
- Maintain cleanliness, organisation and health & safety standards
- Create memorable moments for guests with a warm, friendly and professional attitude
Requirements
- Previous experience as a Head Waiter/Waitress in a busy restaurant
- Passion for Italian food and excellent customer service
- High energy, proactive attitude and team spirit
- Strong communication and leadership skills
- Flexible availability, including evenings and weekends
Skills
- Customer service
- Communication
- Leadership
- Menu mastery
- Upselling
Location
- London
- Manchester
- Birmingham
- Dublin
Work Type
- Permanent
- Full-time
Experience Level
- Head Waiter/Waitress experience
Salary/Compensations
- Basic pay + 19% of the service charge generated in your section + 1 tronc point per hour
Benefits
- Daily staff meals served family-style
- 15% employee discount in all UK & Ireland restaurants
- £500 referral bonus
- Mental health & wellbeing support
- Earned Wage Access
- Regular training & career growth opportunities
- International mobility
About the Company
- Big Mamma Group is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger.
- They aim to change people's lives with pizza.
- In the UK & Ireland, they operate 9 restaurants across 4 cities: Gloria, Ave Mario, Circolo Popolare, Barbarella, Carlotta and Jacuzzi in London, Circolo Popolare in Manchester, La Bellezza in Birmingham, and Gloria in Dublin.
- Every plate is 100% homemade, every space is jaw-dropping, and every table gets a huge smile at a fair price.
- They believe hospitality is a real career and are looking for talents ready to grow with them.
Equal Opportunity
- Big Mamma Ltd is an equal opportunity employer.
- We are committed to creating an inclusive environment and do not discriminate based on age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.