Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Product Manager - H/F role.
Rezi rewrites your resume against Iliad - Free's job description. Free.
Tailor your resume to this Product Manager - H/F role.
Rezi rewrites your resume against Iliad - Free's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Product Manager - H/F posting at Iliad - Free — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Product Manager - H/F posting at Iliad - Free — free, in seconds.
About the Role
As a Product Manager, you will be the guardian of our omnichannel central product, connecting channels, anticipating needs, and freeing up time for empathetic relationships. You will be both visionary and hands-on, capable of strategic thinking and diving into details to improve user experience.
Responsibilities
- Define the strategic vision and roadmap for the omnichannel product, aligned with subscriber and employee needs.
- Oversee the design, management, and continuous improvement of the product, from roadmap to delivery.
- Translate business needs into product priorities in close collaboration with ops, data, and technical teams.
- Facilitate Agile sprints, monitor deliveries, and measure impact (adoption, satisfaction, efficiency).
- Manage a team.
Requirements
- Experience in digital product management, ideally in a customer or support environment.
- Proficiency in Agile methodologies, prioritization, and roadmap management.
- Strong empathy for end-users (subscribers and employees).
- Ability to prioritize between short, medium, and long term.
- Previous managerial experience.
Location
- Remote possible
Work Type
- CDI
- Remote possible
Benefits
- Profit sharing (Iliad-Free Group)
- Attractive variable bonus
- Seniority bonus
- Meal voucher bonus of €6 per day
- Transport cost reimbursement (up to 75%)
- Mobility package
- Up to €50/month contribution towards your Freebox bill
- Advantageous health insurance covered at 55% by the company
- Provident fund
- 1% housing
- CSE (Employee Savings Plan)
About the Company
- Free operates differently in customer support, with continuous innovation and a clear ambition for greater proximity and trust for its 23 million subscribers.
- The Support & Excellence Department within Free Assistance creates and guarantees a unique subscriber relationship through fast and effective solutions.
- We aim to anticipate subscriber needs beyond just answering questions, ensuring satisfaction, trust, and loyalty.
- This is achieved through an omnichannel ecosystem, customer-centric journeys, and enhanced employee experience, focusing on human and empathetic relationships with subscribers.
Equal Opportunity
- The Iliad group is fully committed to its employees through a strict policy of non-discrimination and anti-harassment.
- All applications are welcome, regardless of background, age, origin, gender, or sexual orientation.