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About the Role

Become a part of NRMA as an Inbound Customer Sales Representative, where you'll be the first point of contact with prospective customers and existing members who want to purchase, enquire about, or amend their NRMA Roadside Assistance membership. You will thrive by asking effective questions to identify customer needs and offer appropriate solutions that will add value to our members' lifestyles. You will seek to engage customers in conversation and create a memorable experience by connecting with members through positive energy, empathy, and a passion to help others. Our contact centre is a great place to grow your knowledge and skills, which can help you expand your career further at the NRMA.

Responsibilities

Act as the first point of contact for prospective customers and existing members regarding NRMA Roadside Assistance membership.
Identify customer needs through effective questioning.
Offer appropriate solutions to add value to members' lifestyles.
Engage customers in conversation to create a memorable experience.
Connect with members through positive energy, empathy, and a passion to help others.

Requirements

Passionate about helping others and enjoy creating memorable experiences.
Significant customer service and/or sales-based experience in a similar customer-facing or office-based environment.
Ability to thrive in a fast-paced, high-volume call centre environment.
Resilient and able to maintain focus during unexpected challenges.
Adaptable and eager to embrace change.
Empathetic and solutions-focused.
Outstanding listening and communication skills.
Professional and discreet.
Tech-savvy and detail-oriented.
Comfortable navigating multiple computer systems.
Team player, connecting virtually and in person with colleagues.
Self-motivated and able to work autonomously in a remote team environment.
Confident in working with KPIs and targets in a customer needs-based inbound sales environment.
Must live within 100km from Sydney Olympic Park or Gosford Central.
Must have full ongoing Australian work rights.
Must complete satisfactory pre-employment checks.

Skills

Customer service
Sales
Communication
Listening
Problem-solving
Adaptability
Teamwork
Self-motivation
Tech-savviness

Location

Hybrid
Remote
Sydney Olympic Park
Gosford

Work Type

Full-time
Permanent
Hybrid

Experience Level

Previous contact centre experience is highly regarded but not essential.

Salary/Compensations

Sales commission with the potential to earn an extra 36% on top of your annual base salary, paid monthly!

Benefits

Sales commission
Shift loading for working weekends and public holidays
5 weeks of annual leave
A special “Me” day after your first year
Complimentary myNRMA Rewards membership with discounts on travel, car hire, holidays, groceries, movies, fitness, insurance and Roadside Assistance
Career pathways
Market leading 26 weeks paid parental leave entitlements, irrespective of primary carer status.

About the Company

One of Australia's most trusted brands and proudly member-owned.
People and community are at the heart of everything they do.
The NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
NRMA Group keeps moving Australia forward.

Equal Opportunity

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve.
Welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.