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About the Role
Be the first point of contact for GambleAware South Eastern Sydney, conducting intake, triage and assessment, developing care plans and delivering brief counselling interventions to identify and respond to client treatment needs. Coordinate client case allocation, referrals and appropriate support for people affected by gambling, including emergency care where required. Deliver brief therapeutic telephone interventions using motivational interviewing and cognitive behavioural therapy principles, while managing and de-escalating callers who may be distressed, frustrated or in crisis. Liaise with GambleAware services and the Office of Responsible Gambling to support service coordination, including participation in the region-wide intake meeting and the direct booking system. Maintain accurate client records, statistics and routine outcome measures, while managing competing priorities autonomously and participating in supervision, professional development, education and training as required. Participate in community engagement and outreach or educational activities as required.
Responsibilities
- Conduct intake, triage and assessment
- Develop care plans
- Deliver brief counselling interventions
- Coordinate client case allocation
- Coordinate referrals
- Provide appropriate support for people affected by gambling
- Provide emergency care where required
- Deliver brief therapeutic telephone interventions using motivational interviewing and cognitive behavioural therapy principles
- Manage and de-escalate distressed, frustrated or crisis callers
- Liaise with GambleAware services and the Office of Responsible Gambling
- Support service coordination
- Participate in the region-wide intake meeting
- Participate in the direct booking system
- Maintain accurate client records, statistics and routine outcome measures
- Manage competing priorities autonomously
- Participate in supervision, professional development, education and training
- Participate in community engagement and outreach or educational activities
Requirements
- Relevant tertiary qualification in counselling or behavioural science
- Eligibility for membership of the relevant professional association
- Demonstrated experience in intake, screening and bio-psychosocial assessments
- Ability to identify client needs and support access to appropriate services
- Experience delivering brief therapeutic interventions, counselling services and treatment plans
- Experience working with addiction, mental health or problem behaviours
- Ability to work effectively in a multidisciplinary environment
- Ability to work autonomously with minimal supervision
- Demonstrated computer literacy across word processing, spreadsheets, databases, email and electronic clinical information systems
- Must be an Australian or New Zealand citizen or have an Australia visa that grants the necessary work rights
Skills
- Motivational interviewing
- Cognitive behavioural therapy principles
- Computer literacy
Location
- Sydney
Work Type
- Permanent
- Full time
- Onsite
Experience Level
- Counsellor, Level 1 (Year 1-4)
Education Level
- Tertiary qualification in counselling or behavioural science
Salary/Compensations
- $79,419.00 to $92,801.00 + Super + Salary Packaging
Benefits
- Not-for-profit salary packaging
- Study leave
- Curran Foundation scholarships
- Fitness Passport
- Discounted private health
- Cultural recognitions and celebrations
- Smooth transfer of qualifying service and leave entitlements from NSW Health
About the Company
- Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.
- Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat.
- Sydney’s premier and iconic inner-city public hospital, providing world-class care to all people, including the most vulnerable in our community.
- Features cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.
- Located in the vibrant heart of Darlinghurst, minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations.
Equal Opportunity
- We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
- As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
- St Vincent's acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
- As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.