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About the Role
Pacific Smiles Group is seeking an experienced IT Support Engineer to join our Technology Services team, supporting our network of 130+ dental centres nationwide. Based in Sydney, you'll provide a combination of remote and onsite support across centres within your region, helping our teams deliver exceptional patient care through reliable technology solutions. Reporting to the Head of IT Operations, you'll be part of a collaborative national technology team working closely with Cloud, Cyber Security, Data and Infrastructure specialists to support business-critical systems and technology initiatives.
Responsibilities
- Provide Level 2 IT support across hardware, software, networking, and end-user technologies
- Deliver remote support and attend centres as required for onsite troubleshooting and maintenance
- Support technology projects, upgrades, and system implementations
- Conduct technology health checks and preventative maintenance activities
- Maintain accurate documentation and ticket records through Jira and other support tools
- Escalate complex issues appropriately and collaborate with specialist technology teams
- Support the delivery of a secure, reliable, and high-performing technology environment
- Contribute to process improvements and best-practice IT support
Requirements
- Previous experience providing Level 2 IT support, ideally within field services, healthcare, or a multi-site environment
- Strong troubleshooting skills across Microsoft Windows operating systems and Microsoft Office applications
- Experience using remote support tools and ticketing systems such as Jira
- Excellent communication and relationship-building skills
- The ability to work independently, prioritise competing tasks, and manage your time effectively
- A proactive, solutions-focused approach to problem solving
- A valid driver's licence and reliable vehicle
- Willingness to travel regularly between centres within your region and occasionally interstate when required
- To work in Dental in QLD, you are required to hold a Blue Card for paid employment
Skills
- Level 2 IT support
- Hardware support
- Software support
- Networking support
- End-user technologies support
- Remote support
- Onsite troubleshooting
- Maintenance
- Technology project support
- Technology upgrades
- System implementations
- Technology health checks
- Preventative maintenance
- Documentation
- Jira
- Ticketing systems
- Issue escalation
- Collaboration
- IT security
- IT reliability
- High-performance technology environments
- Process improvement
- Best-practice IT support
- Microsoft Windows operating systems
- Microsoft Office applications
- Remote support tools
- Communication skills
- Relationship-building skills
- Independent work
- Task prioritization
- Time management
- Problem solving
Location
- Sydney, NSW
- Remote-Based with Regular Centre Visits
Work Type
- Permanent full time
- Remote
- Onsite
Experience Level
- Experienced
Benefits
- Supportive and collaborative technology team
- Flexible working arrangements
- Opportunities to work on technology projects and business improvement initiatives
- Exposure to a large, multi-site healthcare environment
- Career development and growth opportunities
- Fitness Passport health and wellbeing program
About the Company
- Pacific Smiles Group is a network of 130+ dental centres nationwide.