Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As the Network Performance Manager, you will act as the operational owner of a portfolio of boroughs and charging assets, ensuring the network delivers strong utilisation, operational performance, and customer outcomes. You'll be the primary point of contact for councils and internal stakeholders on day-to-day operational matters, contract performance, coordinating responses to requests such as relocations, site improvements, and asset-performance challenges. Using data, operational expertise, and technical understanding of EV charging infrastructure, you'll identify underperforming assets, understand root causes, and drive targeted interventions that improve network utilisation, asset reliability, and customer experience. You will also support the evaluation and implementation of technical solutions that improve network performance and operational efficiency.

Responsibilities

Monitor network utilisation and performance, identifying trends and opportunities for improvement.
Analyse asset, site, borough, and regional performance to identify underperforming locations.
Investigate root causes of underperformance, including siting, visibility, accessibility, usage patterns, charger performance, technical constraints, and operational issues.
Serve as the primary operational contact for councils and key stakeholders.
Coordinate responses to operational enquiries, requests, and improvement opportunities.
Support client reviews and performance discussions with data-led insights and recommendations.
Work closely with Partnership Managers to drive network improvements and support customer engagement.
Provide technical guidance and recommendations relating to charger performance, site optimisation, asset relocations, and infrastructure improvements.
Support councils and stakeholders in understanding technical considerations that impact network performance and user experience.
Lead initiatives to improve utilisation and asset performance, Asset relocations, visibility and signage enhancements & dedicated bay readiness initiatives.
Coordinate suppliers and contractors to ensure timely and effective delivery.
Escalate risks or issues that could impact network performance.
Work with the Maintenance Coordinator to prioritise recovery of high-impact assets.
Monitor operational issues affecting utilisation and customer experience.
Evaluate and coordinate technical improvement initiatives that enhance network performance, reliability, accessibility, and utilisation.
Produce regular network, borough, and asset performance reports.
Maintain dashboards that provide visibility of utilisation trends and improvement opportunities.
Deliver actionable insights and recommendations to stakeholders.
Track actions and outcomes to ensure accountability and delivery.
Help build scalable frameworks for managing a growing national network.
Contribute to continuous improvement initiatives across Operations, supporting the development of scalable technical and operational solutions for a growing national network.
Liaise with DNOs, consultants, technical bodies and other infrastructure stakeholders where required for the operational technical delivery.
Help formalise technical contract requirements, including SLAs, KPIs, standards and implementation obligations.

Requirements

Experience managing operational performance, asset performance, or network performance within an infrastructure, utility, transport, or technology environment.
Strong analytical and problem-solving skills with the ability to interpret data and identify actionable insights.
Strong understanding of technical and regulatory environments relevant to infrastructure deployment.
Experience working with utilisation, performance, or operational KPIs.
Excellent organisational and communication skills.
Ability to assess technical challenges and develop practical, data-led solutions.
Proactive mindset with a focus on delivering measurable outcomes.
Experience working with operational performance, asset management, network management, or service delivery environment and working closely with Maintenance teams.
Experience producing performance reports and presenting findings to clients.
Familiarity with public-sector or local-authority environments would be advantageous.
Experience within EV charging, energy, highways, transport, telecoms, utilities, or related infrastructure sectors is desirable.
Knowledge of DNO processes, grid connections, highway electrical regulations and standards.

Skills

Data Analysis
Problem-Solving
Stakeholder Management
Technical Understanding
Operational Performance Management
Network Performance Analysis
EV Charging Infrastructure
Reporting
Client Communication

Location

Work Type

Hybrid Working

Experience Level

Degree-level education or equivalent experience

Education Level

Degree-level education or equivalent experience

Benefits

25 holiday days (plus public holidays)
Hybrid Working (min. 2 days in the office NW5)
Opportunities for trips to Berlin head office
Healthcare Insurance with Comprehensive level of cover
Employer Pension Monthly top up
Life Assurance cover equivalent to four times your annual salary
Free coffee and healthy snacks in office
Social company events

About the Company

ubitricity is a leading provider and operator of public EV charging. Focusing on creating user-oriented charging networks, ubitricity offers AC lamppost, AC fast and DC rapid charging stations. The company operates more than 12,000 charging points within the Shell Recharge network, including the UK’s largest charging network. EV Drivers in Germany, France and the Netherlands are also charging conveniently at an increasing number of ubitricity-operated charge points. ubitricity is a wholly owned subsidiary of the Shell Group. www.ubitricity.com

Equal Opportunity

We take pride in being a diverse organisation with a strong diversity and inclusion culture. We believe that everyone is different, and that difference brings value. Inclusion and inclusive behaviours are at the heart of effective collaboration, be it with team members, colleagues in other parts of our company, or with our customers. Every voice is heard.