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About the Role
Episcopal Community Services (ECS) employees work with participants facing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. This role is a fully onsite, client-facing position requiring direct service delivery. The Support Services Manager (SSM) will lead the Services team in the rent-up and resident-stabilization process.
Responsibilities
- Develop and oversee the Support Services program.
- Collaborate with partnering agencies.
- Build an effective team.
- Create program structure.
- Complete required documentation.
- Oversee and coordinate social work provided to residents.
- Supervise Support Services staff, including clinical supervision and scheduling.
- Participate in hiring and termination processes.
- Process payroll and complete personnel documentation.
- Complete employee performance evaluations.
- Monitor the completion, accuracy, and submission of paperwork by Support Services staff.
- Ensure contract compliance.
- Attain successful service objective outcomes.
- Adhere to reporting protocols and schedules.
- Manage a program budget.
- Facilitate effective support groups and other group activities.
Requirements
- At least two years of supervisory experience is required.
- Strong administrative and organizational skills are required.
- Strong interpersonal skills, a team approach, and the ability to communicate both orally and in writing are essential.
- Excellent computer skills are required.
- Ability to quickly assess and respond to a variety of situations, including medical emergencies, conflict resolution and intervention, and other resident emergencies.
- Must possess a working knowledge of crisis intervention techniques and implementation.
- Must possess a strong knowledge of social services and mental health resources for low income families.
- At least 5 years of leadership experience supervising staff to include: selection of staff, training, development, performance evaluations, progressive discipline, taking appropriate disciplinary action and knowing when to partner with Senior Leadership and Human Resources.
- Must secure finger image screening and annual TB screening.
- Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation and lifting of up to 25 lbs.
- Demonstrate behavior that supports the organization’s mission, vision, and values.
- Adhere to all program, funder, and organizational policies, and procedures.
- Communicate effectively and model integrity, fairness, and ethical business practices.
- Considered for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
Skills
- Supervisory experience
- Administrative skills
- Organizational skills
- Interpersonal skills
- Team approach
- Oral communication
- Written communication
- Computer skills
- Crisis intervention techniques
- Social services knowledge
- Mental health resources knowledge
- Leadership experience
- Staff selection
- Staff training
- Staff development
- Performance evaluations
- Progressive discipline
- Disciplinary action
- Facilitation of support groups
- Facilitation of group activities
Location
- Tahanan - San Francisco, CA 94103
Work Type
- Full Time
- Fully onsite
- Client-facing
- In-person interaction
- Direct service delivery
Experience Level
- At least two years of supervisory experience
- At least 5 years of leadership experience supervising staff
Education Level
- Masters Degree in psychology, counseling social work, or related field is strongly preferred.
- Licensed Marriage Family Therapist (MFT) or Licensed Clinical Social Worker (LCSW) is strongly preferred.
Salary/Compensations
- $84,157.59 - $87,941.00 Salary
- External Candidates: $84,454 - $85,416
- Internal Candidates: $86,678 - $87,941 Based on Longevity
Benefits
- Industry leading healthcare benefits to support your physical and mental well-being.
About the Company
- At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances.
- ECS offers industry leading healthcare benefits to support your physical and mental well-being.
- ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive.
Equal Opportunity
- We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.