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About the Role

This role supports NetSuite and Coupa applications, focusing on implementation, configuration, and optimization to enhance spend visibility and compliance through Procure-to-Pay (P2P), Sourcing, Contract Management, Supplier Management, and financial integrations.

Responsibilities

• Manage and resolve day-to-day support tickets for NetSuite and Coupa applications.
• Troubleshoot integration issues and transactional failures between Coupa and NetSuite.
• Support Procure-to-Pay (P2P), AP, purchasing, invoicing, approval workflows, vendor onboarding, and related finance operations.
• Investigate root causes of system/process issues and coordinate resolution with internal teams and vendors.
• Partner with Finance, Procurement, Accounting, and IT stakeholders to support business operations.
• Perform minor system enhancements, configuration changes, workflow updates, and reporting improvements.
• Assist with testing, UAT, documentation, and release support.
• Identify opportunities for automation and operational efficiency improvements.

Requirements

• 8-10 years of experience in NetSuite and Coupa.
• Hands-on experience implementing and supporting NetSuite and Coupa.
• Proven ability to gather requirements and translate them into scalable functional solutions across the full implementation lifecycle.
• Excellent communication and stakeholder management skills, with experience working directly with business users.
• Consulting or client-facing experience is highly preferred.
• Must be available to support during the PST timezone.

Skills

• NetSuite
• Coupa
• Procure-to-Pay (P2P)
• Sourcing
• Contract Management
• Supplier Management
• Financial Integrations
• System Enhancements
• Configuration
• Workflow Updates
• Reporting
• Testing
• UAT
• Documentation
• Release Support
• Automation
• Operational Efficiency

Location

• PST timezone support

Experience Level

• 8-10 years

Education Level

• Bachelor’s degree in Computer Science, Supply Chain Management, Information Systems, or a related field