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About the Role
The role focuses on the commercial processing of claims from parking violations, always considering legal requirements and fair solutions. You will work independently, take responsibility, and process commercial cases solution-oriented with clear processes and professional communication.
Responsibilities
- Independent processing of claims in the area of parking management
- Examination of facts from parking violations, considering all legal requirements
- Initiation and control of out-of-court debt collection processes
- Written and telephone communication with vehicle owners, debtors, and external contacts (e.g., lawyers, debt counseling agencies)
- Agreement of payment plans, settlements, and individual solutions
- Processing of objections to payment requests in close cooperation with customers and internal departments
- Maintenance and updating of master data and case-related documentation
Requirements
- Completed commercial apprenticeship or comparable qualification
- Ideally, experience in debt collection
- Sound knowledge of MS Office
- Very good German language skills, both written and spoken
- Structured, independent way of working and sense of responsibility
- Good communication skills and empathy, also in dealing with sensitive topics
- Flexibility in working hours between 08:00 and 18:00
Skills
- MS Office
- Communication
- Empathy
Location
- Berlin
- Halle
- Bochum
Work Type
- Full-time
- Permanent employment
Experience Level
- Entry-level
- Mid-level
Education Level
- Commercial apprenticeship or comparable qualification
Benefits
- Development and further training opportunities
- Special payments
- Company pension scheme
- BVG ticket / employer subsidy
About the Company
- Since 2004, DelPro GmbH has been the market leader in receivables management for the real estate industry.
- With locations in Berlin, Halle, and Bochum, we offer a comprehensive range of services – from purchasing receivables and debt collection to process optimization.
- We support our clients in collecting outstanding debts without impairing customer relationships.
- As a registered debt collection service provider and a member of the Federal Association of German Debt Collection Companies (BDIU), we see ourselves as partners for successful receivables management.