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About the Role

Shiji is a global technology company providing innovative solutions for the hospitality industry. The Shiji Platform is a cloud-based portfolio including Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide.

Responsibilities

• Handle and complete POS implementation projects for F&B operations across hotel and restaurant environments, both on-site and remotely.
• Understand and analyze customer needs, requirements, and operational workflows to install, set up, and configure POS solutions.
• Conduct site surveys, on-site system testing, and readiness checks for successful deployment.
• Provide end-user training, operational guidance, and on-site technical support during and after go-live.
• Prepare basic implementation documentation materials.
• Liaise with internal Product, Support, and Development teams to escalate requests, resolve issues, and ensure alignment.
• Advise customers on operational and application-related questions and best practices.

Requirements

• Bachelor's degree in hospitality, business, or a related technical field.
• 2-5 years of relevant experience in POS implementation, hospitality IT projects, and user training.
• Hands-on experience implementing F&B POS systems or hotel technology solutions.
• Strong working knowledge of Windows environments in enterprise-level projects.
• Native or fluent Japanese communication skills are required.
• Business-level English proficiency is preferred.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word, Project, PowerPoint).
• Ability to quickly learn the Company's IT solutions and products and handle system installation.
• Strong communication and interpersonal skills to build effective relationships.
• Willingness to work outside standard business hours, including weekends and public holidays.
• Comfortable working in a multicultural environment.
• Availability for after-hours on-call support.
• Willingness to travel locally and overseas for project deployments.

Skills

• POS implementation
• Hospitality IT projects
• User training
• F&B POS systems
• Hotel technology solutions
• Windows environments
• Microsoft Office applications
• System installation
• Communication skills
• Interpersonal skills

Location

• On-site
• Remote

Work Type

• Full-time

Experience Level

• 2-5 years

Education Level

• Bachelor's degree

About the Company

• Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
• Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
• The best hotels run on Shiji—day and night.