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About the Role

Shiji is a global technology company providing innovative solutions for the hospitality industry. The Shiji Platform is a cloud-based portfolio including Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide.

Responsibilities

• Provide mid-level support for Food and Beverage point of sale software (POS) in hotel and restaurant environments.
• Understand Food and Beverage operational flow and user requirements.
• Perform installation and setup of equipment such as servers, workstations, printers, and other relevant devices.
• Configure systems and conduct site surveys and testing for system equipment.
• Perform remote system testing and create simple documentation.
• Ensure solutions meet specifications and function per customer-specific operational workflows.
• Report additional functional requests from customers to the internal Product and Development team.
• Answer operational and application questions and consult customers.
• Coordinate work with various internal technical teams, including Product, Implementation, and Development teams.
• Provide remote-based support for all Shiji applications and hardware.
• Support a scheduled after-hours on-call roster.

Requirements

• Bachelor's degree in hospitality, business, or a related technical field.
• Minimum 2 years of relevant experience with software troubleshooting, hardware and software installation/upgrades.
• Native or fluent Japanese communication skills are required.
• Business-level English proficiency is preferred.
• Proficiency in Microsoft Office applications, particularly Outlook, Excel, Word, Project, and PowerPoint.
• Ability to quickly learn the Company's various IT solutions and products.
• Ability to handle system installation.
• Strong communication and interpersonal skills.
• Ability to build effective relationships with customers and internal teams.
• Comfortable working in a multicultural environment.
• Availability for after-hours on-call support when needed.

Skills

• Software troubleshooting
• Hardware and software installation/upgrades
• Network cable connection for multiple hardware devices
• System configuration
• Remote system testing
• Microsoft Office Suite (Outlook, Excel, Word, Project, PowerPoint)
• Communication skills
• Interpersonal skills

Location

• Remote

Work Type

• Remote
• Full-time

Experience Level

• Mid-level
• Minimum 2 years of relevant experience

Education Level

• Bachelor's degree in hospitality, business, or a related technical field

About the Company

• Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
• Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
• The best hotels run on Shiji—day and night.