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About the Role

The Veterinary Technician 1 will provide work direction and guidance to Veterinary Technician 2 staff to meet clinic, shelter, and capacity for care standards. This role monitors daily clinic/shelter operations, oversees and participates in the daily care of animals, and assists with treatments and surgical procedures.

Responsibilities

• Organizes and directs daily clinic/shelter operations' activities.
• Monitors activities to ensure all scheduled treatments are performed and keeps veterinarian/manager informed.
• Oversees and participates in daily care of animals including feeding, watering, grooming and maintaining sanitary conditions.
• Assigns work, trains, instructs, and provides direction to staff in clinic/shelter operations.
• Assists veterinarians and performs treatments, surgical and dental procedures, including dental x-rays.
• Coordinates and/or participates in events, projects, outreach, volunteer and foster programs.
• Calculates dosages and administers anesthesia to surgical patients.
• Triages patients/animals as they are admitted to the clinic/shelter.
• Coordinates pickup and delivery of animals to/from external veterinary clinics.
• Oversees and participates in physical and behavioural assessments of animals.
• Performs cursory examinations on animals upon intake.
• Identifies and reports animal health concerns to attending veterinarian or manager.
• Monitors patients/animals during anesthesia, recovery, and treatment due to illness or injury.
• Inputs and maintains accurate patient/animal records, and drug and surgery logs.
• Obtains identification information by examining animals and records information into the database.
• Maintains, operates, and monitors work location equipment.
• Conducts inventory reviews of medical and surgical supplies and places orders as required.
• Maintains current knowledge of emergency drugs and protocol.
• Administers vaccinations, diagnostic tests, medications, treatments, and humane euthanasia as directed.
• Collects and prepares biological samples for external laboratory testing.
• Performs routine internal laboratory procedures to assist in diagnosis and treatment.
• Instructs and trains all staff and volunteers in clinic/shelter operations.
• Reports problems to veterinarian or manager as per policies and standard operating procedures.
• Assists in the development of operating policies and procedures.
• Provides in-person, telephone and email client services and answers questions.
• Completes written reports and forms, including providing statistical information.
• Promotes responsible pet ownership through the delivery of Animal Services programs and initiatives.
• Provides assistance to associate staff and volunteers to promote skill development.
• Follows health and safety regulations and protocols.
• Follows policies and procedures to ensure quality service to clients.
• Collaborates with volunteers and staff to encourage a team environment.
• Maintains City records and other information in appropriate data management systems.
• Attends training relevant to the job duties.
• Provides services including animal intake, claims, searches, adoptions, registrations, etc.
• Prepares and reviews all invoices to ensure they are correct and posted.
• Drives mobile clinic, as required, to perform duties at various sites.
• Performs work and represents the division/section in a safe, efficient, and courteous manner.

Requirements

• Must travel to other locations such as 821 Progress Ave, 146 The East Mall and SNYP truck remote locations.
• Required to be immunized against rabies and have a bi-yearly titre to determine immunity level and if needed, receive booster vaccinations.
• Good physical condition, agility, and strength, including ability to stand for long periods, manage and lift animals (up to 25 kgs).
• Ability to work rotating shifts (day, afternoon, night, weekend and holidays) and standby as required.
• May be required to do shift/overtime and weekend work.
• Knowledge and understanding of working in high quality-high volume spay-neuter clinics.
• Ability to orient and train new staff, provide work direction, training, coaching/mentoring to others, overseeing work performed by staff and demonstrating leadership skills.
• Ability to research, develop & deliver educational programs.
• Ability working in a customer service environment with excellent interpersonal, problem solving and conflict management skills.
• Ability to handle and facilitate escalated issues and/or disputes with members of the public.
• A strong understanding of animal behaviour, and the ability to handle a wide variety of animals.
• Strong organizational skills with the ability to multi-task in a demanding work environment with minimal supervision.
• Ability to take initiative, show good judgement in decision making, and work well under time constraints.
• Ability to work on TAS SNYP Mobile Clinic.
• Ability to develop and maintain productive working relationships with employees and management.
• Must be familiar with requirements of the Occupational Health and Safety Act and its regulations.
• Able to work outdoors in all weather conditions and in exposure to unpleasant odors, noise, dander and animal feces.

Skills

• Animal Care & Control
• Veterinary Technician
• Direct animal care and animal husbandry
• Animal shelter environment
• Computerized data and records management system (e.g. Chameleon)
• Standard PC applications (e.g. Word, Email and Excel)
• Registered status with the Ontario Association of Veterinary Technicians
• Valid Province of Ontario, Class "D" Driver's License
• Equipment operating permits and requirements
• Humane handling and restraint techniques
• Anesthetic protocol
• Physical and behavioural assessments of animals
• Medical and surgical supplies inventory
• Emergency drugs and protocol
• Vaccinations, diagnostic tests, medications and treatments
• Humane euthanasia
• Biological sample collection and preparation
• Internal laboratory procedures (fecal floatation, skin scraping)
• Client services (in-person, telephone, email)
• Written reports and forms
• Responsible pet ownership promotion
• Animal Services programs and initiatives
• Health and safety regulations and protocols
• Quality service delivery
• Team environment collaboration
• Data management systems
• Confidentiality
• Animal intake, claims, searches, adoptions, registrations
• Invoice preparation and review
• Mobile clinic operation
• Animal behaviour
• Handling domestic and wildlife animals
• Handling injured and possibly dangerous animals
• Humane tools, equipment and positive reinforcement techniques
• Leadership skills
• Interpersonal skills
• Problem solving skills
• Conflict management skills
• Escalated issue and dispute facilitation
• Mediation tactics
• Verbal communication skills
• Written communication skills
• Animal Services programs, regulations and legislation
• Occupational Health and Safety Act
• Technical devices operation

Location

• 1300 Sheppard Ave West
• 821 Progress Ave
• 146 The East Mall
• SNYP truck remote locations

Work Type

• Full-time
• Temporary (12 month)

Experience Level

• Extensive experience providing direct animal care and animal husbandry
• Experience working in an animal shelter environment
• Experience in the use of a computerized data and records management system
• Experience with standard PC applications

Education Level

• Post-secondary education from an Ontario Association of Veterinary Technicians accredited college program such as Animal Health Technology or Veterinary Technology
• Registered status and member in good standing with the Ontario Association of Veterinary Technicians

Salary/Compensations

• $44.54 hourly rate

About the Company

• The Municipal Licensing & Standards Division supports the City of Toronto as a safe, vibrant, creative and clean community by providing bylaw administration and enforcement services, primarily in three main areas: business licensing, enforcement and permitting; property enforcement; and animal care and enforcement.

Equal Opportunity

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.