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About the Role

This role is accountable for ensuring T-Mobile for Business (TFB) customers are billed accurately, efficiently, and on time, and for providing Customer Support with effective tools for customer service. It involves owning the billing capability roadmap and serving as a liaison across the order-to-cash ecosystem, as well as designing and supporting the platform experience layer for Customer Support teams.

Responsibilities

• Design and support core billing capabilities across TFB and TFG platforms
• Enable accurate, first-time billing that reduces invoice disputes and shortens invoice-to-payment timelines
• Own requirements and validation for billing logic changes across affected systems
• Partner with IT and Finance stakeholders to ensure billing capabilities scale with business growth
• Design and support unified desktop interfaces for Customer Support teams
• Enable agents to quickly assist customers across account management and technical troubleshooting
• Reduce context switching by consolidating key workflows into cohesive, role-appropriate experiences
• Own the platform experience layer — ensuring desktop tools evolve with frontline needs

Requirements

• Billing Capability & Ecosystem Thinking — understands billing as a downstream outcome of the full order-to-cash chain, with working knowledge of how each stage impacts billing across TFB customer segments.
• TFB Segment Billing Knowledge — understands how TFB bills across enterprise, mid-market, SMB, government, and wholesale, including the billing structures and failure modes unique to each.
• Discovery & Requirements — leads sessions and produces requirements without BA support in complex, cross-platform environments.
• Strong cross-functional alignment across business and technology partners, including influence across portfolios outside direct ownership.
• Agile Methodology — fluent in sprint-based delivery and backlog management.
• Data Analysis & Business Acumen — identifies billing patterns, sizes ecosystem impact, and frames decisions in terms of revenue and customer outcome.
• Product Management — end-to-end ownership mentality from order placement through payment collection.
• AI & Automation Tooling — applies AI tools to accelerate discovery, synthesis, and documentation.
• Order-to-Cash Operations Knowledge — familiarity with how ordering, provisioning, entitlement, and billing systems interact in a B2B telecom environment.
• Collaborative Leadership — influences without authority across IT and business partner teams.
• Hands-on experience with Samson, Control Center, and/or ET Platform billing systems.
• Familiarity with TFB ordering, provisioning, or entitlement management platforms and how they feed downstream billing.
• Background in B2B/enterprise order-to-cash operations, including billing exception handling and manual intervention root causes.

Skills

• Billing Transformation
• Desktop Strategy
• Product Management
• Agile Methodology
• Data Analysis
• Business Acumen
• Cross-functional Alignment
• AI & Automation Tooling
• Order-to-Cash Operations
• Collaborative Leadership

Location

• United States

Work Type

• Yes

Experience Level

• 4-7 years Relevant Product Management experience in an agile software product development environment.
• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience

Education Level

• Bachelor's Degree
• Advanced degree

Salary/Compensations

• $115,115 - $207,690
• $100,100 - $180,600

Benefits

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

About the Company

• At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
• Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

Equal Opportunity

• T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
• Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.