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About the Role
As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.
Responsibilities
- Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Use consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Requirements
- Great Communication Skills: You’re a natural at connecting with people and making their day better.
- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
- Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
- Resilience and Positivity: You have a can-do attitude, even when things get busy.
- Previous customer-facing experience is a plus but not required.
Skills
- Communication Skills
- Solution-Oriented
- Sales
- Consultative Selling
Location
- CARNES HILL
Work Type
- Permanent
- Part Time
Salary/Compensations
- $33.33 per hour
- Junior rates apply for those under 20 years of age.
- Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
Benefits
- Plus 12% Superannuation
- Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
- Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
- Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
- Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
- Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
- Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.
About the Company
- At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose.
- As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations.
- You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives.
- This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
Equal Opportunity
- When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion.
- We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.