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About the Role

Drive adoption of intelligent, automated workflows within the Global Platform Group, shifting delivery from manual, effort-driven processes to AI-enabled operations that accelerate delivery and improve accuracy and consistency. This role will uncover experiences, build requirements, and partner closely with our AI technology team to deliver AI solutions that streamline key stages of the delivery lifecycle.

Responsibilities

Uncover experiences and build requirements to shift manual, effort-driven processes to intelligent, automated workflows.
Identify, assess, and prioritize high-impact AI and automation use cases across the delivery lifecycle.
Document current-state workflows, quantify pain points, and define clear target-state designs and success criteria.
Translate business needs into structured requirements, use cases, and BRDs for the AI technology team.
Work closely with the AI technology team on the delivery of AI solutions, serving as the business-side owner.
Streamline key stages of the delivery lifecycle, reducing cycle times and minimizing rework.
Pilot, test, and iterate on AI solutions with working teams.
Improve full testing accuracy and execution through AI-assisted approaches.
Enable teams to focus on higher-value activities by eliminating low-value, repetitive tasks through automation.
Maintain deep, hands-on fluency in business AI solutions such as Microsoft Copilot, Claude, and emerging AI tools.
Share best practices and produce GPB-specific trainings, playbooks, and enablement materials.
Upskill and enable the broader GPB organization, ensuring teams can effectively leverage emerging AI capabilities.
Serve as an AI champion and change agent, building confidence and driving adoption.
Leverage AI to improve daily task efficiency and drive better decision-making through data-driven insights.
Define and track KPIs that quantify efficiency gains, quality improvements, and delivery-cycle acceleration.
Contribute to a scalable operating model that supports growing demand without proportional resource increases.
Apply sound judgment on responsible AI use, including data handling, accuracy validation, and appropriate human oversight.

Requirements

Bachelor's degree (or equivalent combination of education and experience) required.
5+ years of functional experience, including a minimum of 3 years in a directly related role such as AI/automation enablement, business analysis, solutions consulting, process improvement, or platform operations.
Demonstrated, hands-on experience applying business AI tools (e.g., Microsoft Copilot, Claude, ChatGPT) and/or automation platforms (e.g., Power Automate) to real business workflows.
Track record of gathering requirements, documenting workflows, and partnering with technical teams to deliver solutions from concept through deployment.
Experience developing and delivering training or enablement programs strongly preferred.
Preferred: Active project or program management certification such as PMP®, CAPM®, PMI-ACP, or equivalent; AI, automation, or Power Platform certifications a plus.
General proficiency with various tools, systems, and procedures required to accomplish the job.
Preferred: Completed project or program management certification including Certified Project Manager (IAPM), Certified Associate in Project Management (CAPM) ®, Project Management Professional (PMP) ®, Agile Certified Practitioner (PMI-ACP), or other equivalents.
Must be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Skills

AI Fluency: Deep working knowledge of business AI solutions such as Microsoft Copilot and Claude, including practical prompt engineering, capability assessment, and knowing when (and when not) to apply AI to a workflow.
Process Analysis & Workflow Automation: Strong instinct for breaking down complex delivery workflows, identifying automation opportunities, and redesigning processes for intelligent execution.
Requirements Definition: Skilled at translating business needs into structured requirements, use cases, and BRDs that technical teams can deliver against.
Platform & Business Acumen: Ability to quickly develop deep familiarity with Xvantage™, the delivery lifecycle, and the broader Ingram Micro ecosystem.
Training & Enablement: Able to design and deliver engaging trainings, playbooks, and best-practice content that makes AI approachable for non-technical audiences.
Change Leadership: Proven ability to champion new tools and ways of working, build adoption momentum, and bring teams along with clarity and empathy.
Data-Driven Mindset: Comfortable defining metrics, measuring impact, and using data and AI-driven insights to inform prioritization and decision-making.
Responsible AI Judgment: Understanding of data privacy, accuracy validation, and appropriate human oversight when deploying AI in business processes.
Communication & Presentation: Polished written and verbal communicator; comfortable presenting AI concepts and solution results clearly to audiences from working teams to senior leadership.
Tooling Proficiency: Strong command of Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint); experience with Power Automate, Power Apps, Power BI, Jira, and Confluence preferred.

Experience Level

5+ years of functional experience
3+ years in a directly related role

Education Level

Bachelor's degree (or equivalent combination of education and experience)

Salary/Compensations

USD $88,700.00 - $150,800.00 per year

Benefits

Healthcare benefits
Paid time off
Parental leave
401(k) plan and company match
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits

About the Company

Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.
Learn more at www.ingrammicro.com

Equal Opportunity

Ingram Micro Inc. is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.