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About the Role

The Closing the Gap Priority Reform 4 (PR4) Program is seeking a Senior Implementation Officer to coordinate the delivery of a whole-of-government Shared Data Access Service for Aboriginal Communities. This role focuses on building relationships, promoting the service, and contributing to continuous improvement, while supporting the broader PR4 program through culturally informed policy and technical enablers.

Responsibilities

Coordinate the cross-agency network responsible for delivery of the Shared Data Access Service for Aboriginal Communities and assist network members to support change management across agencies.
Coordinate and respond to multi-agency and complex data requests for Aboriginal communities in a solution-focused and respectful way.
Foster a culture of continuous improvement to processes and practices across the Service network to improve the Shared Data Access Service for Aboriginal Communities.
Analyse and generate insights from the Shared Data Access Service for Aboriginal Communities data request log and cross agency Service network, to drive continual improvement of the Service in a streamlined, relevant and culturally appropriate way.
Conduct, analyse and synthesise research to inform development of a whole-of-government policy and related initiatives that agencies can use to increase data sharing maturity and capabilities.
Identify, research and implement promotional opportunities arising from the technical and legal foundation work to drive Priority Reform 4 commitments.
Build the capacity of the Department’s central coordination team to provide a culturally informed and responsive service and data policy advice through advice and education as required.

Requirements

Experience building relationships to solve problems relating to the collection, access, management and use of data in government or non-government contexts.
Demonstrated experience in delivering high quality customer service in either the delivery of services or projects, ideally in an Aboriginal policy or service delivery context.
You identify as a person of Aboriginal descent, including submission of supporting document for family’s Aboriginal descent and acceptance by their local Aboriginal community as a person of Aboriginal descent.
Relevant tertiary qualifications and/or equivalent, relevant professional experience and training.

Skills

Relationship building
Problem-solving
Customer service
Data access
Data management
Data use
Policy development
Service delivery
Change management
Continuous improvement
Research and analysis
Communication

Location

Sydney CBD
Hybrid

Work Type

Temporary
Full-time

Experience Level

Senior
Clerk Grade 9/10

Education Level

Relevant tertiary qualifications and/or equivalent, relevant professional experience and training.

Salary/Compensations

$133,348 - $146,945 per annum plus super

Benefits

Temporary opportunity – until 30 June 2028
State of the art offices
Wellbeing programs and resources available.
Excellent career development and learning development opportunities.

About the Company

Between 2025-28 the Department of Customer Service (DCS) will work in partnership with Aboriginal Affairs (AANSW) and the NSW Coalition of Aboriginal Peak Organisations (NSW CAPO) to deliver the Closing the Gap (CtG) Priority Reform 4 (PR4) implementation actions and Aboriginal Data Sovereignty and Governance (ADS&G) reform development work program (PR4 Program).
DCS will work with all NSW government agencies on key implementation actions on behalf of the partnership, to improve shared access to and shared decision-making regarding NSW Government-held data for Aboriginal communities.
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Equal Opportunity

This is an identified role. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act 1977.
We value diverse experiences: Even if you're not sure you meet all requirements, we encourage you to apply.
Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.