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About the Role

As an IT Asset & EUC Support Officer, you’ll provide responsive End User Computing support while managing the operational lifecycle of IT assets across Serco ASPAC. Working with our DTS team and business stakeholders, you’ll help deliver reliable, secure and customer-focused technology services. You’ll also contribute to effective asset governance, reporting and continuous improvement.

Responsibilities

• Providing first and second level support for EUC, Modern Workplace technologies, incidents and requests
• Managing incidents and service requests from logging through to resolution
• Supporting the deployment, configuration, maintenance and refresh of end-user devices
• Maintaining accurate IT asset records, inventories, allocations, recoveries and disposals
• Coordinating device fulfilment, asset requests and lifecycle activities
• Monitoring support queues and meeting service levels and customer expectations.

Requirements

• Experience supporting Microsoft 365 and EUC environments
• Knowledge of Intune, SCCM, OneDrive, SharePoint and Azure
• Strong desktop troubleshooting and workplace technology skills
• Experience managing IT assets, device inventories and lifecycle activities
• Experience using ServiceNow or another IT service management platform
• 2–3 years’ experience in IT Support, EUC or Asset Management, or equivalent experience
• ITIL and Reporting skills are beneficial
• Must be an Australian Citizen to obtain the required Baseline Defence Security Clearance.

Skills

• Microsoft Intune
• Office 365 Licensing Portal
• ITIL
• Reporting skills

Location

• Sydney

Work Type

• Full time
• Permanent
• Onsite

Experience Level

• 2-3 years

Benefits

• Opportunities to grow your IT career across a global organisation
• Supportive and inclusive workplace culture
• Opportunities to work with modern workplace technologies
• Exposure to IT asset lifecycle and service management
• Collaboration with experienced technology and business teams
• Flexible benefits designed to support your wellbeing and growth
• Flexible approach to work-life

About the Company

• Serco is a place where you can grow
• At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
• We serve governments across Australia and New Zealand across Health, Defence, Maritime, Justice, and Community Services.
• We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Equal Opportunity

• We seek and celebrate diversity and encourage applications from all backgrounds and cultures.