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About the Role

Hamilton Families' mission is to end family homelessness in the San Francisco Bay Area. We provide services to prevent homelessness, offer shelter and transitional housing, support children experiencing homelessness, and help families find stable housing. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success.

Responsibilities

• Engage families seeking services under the homelessness prevention program.
• Conduct intakes and assess participants’ needs, including reviewing back rent owed and goals for housing stability.
• Determine participant eligibility and assess total funds granted for rent assistance in collaboration with the Eviction Prevention Coordinator.
• Collaborate with internal teams, external service providers, and property owners to provide resources and financial assistance for housing stability.
• Ensure accurate file setup with all required documentation in Data Verse, Salesforce, and the One system.
• Review vulnerability assessment scores of incoming referrals for eligible families.
• Provide intake assessment support for eligible family cases, requesting vital documentation.
• Engage with property owners to obtain W-9s and proof of rent owed, working with the Real Estate department for accuracy.
• Ensure payments disbursed are in accordance with contractual obligations.
• Develop and implement Housing Stability plans in collaboration with households.
• Provide budgeting, money management assistance, and connections to services supporting housing stabilization.
• Offer resources and referrals to community-based organizations for continued stability.
• Assist families in establishing and achieving housing stability goals, modifying as needed.
• Coordinate and collaborate with other service providers to help clients reach goals.
• Maintain participant confidentiality and HIPAA requirements.
• Maintain precise and accurate documentation of case management services and database entries.
• Prepare reports and presentations as required.
• Reinforce and follow appropriate boundaries with participants.
• Ensure operational excellence of the department, including preparation for audits.
• Perform other duties as assigned.
• Adapt to organizational needs as the role and its scope may change.

Requirements

• A minimum of 2 years of experience in a relevant profession OR a Bachelor’s degree from an accredited college or university (social work, psychology, or related field preferred).
• Knowledge of community resources for families with very low incomes in the Bay Area.
• Knowledge and experience with housing laws is a plus.
• Commitment to Hamilton Families’ mission of ending family homelessness.
• Familiarity and commitment to the principles of housing first, participant-centered care, harm reduction, and participant confidentiality.
• Ability to navigate sensitive conversations and communications in a judgement-free, honest, and kind manner.
• Strong work ethic and ability to work independently.
• Self-motivated, organized, and clear communicators comfortable following program policies and processes.
• Flexible and creative; open to creating and joining a culture of feedback and learning.
• Ability to meet multiple deadlines and priorities with a positive attitude and problem-solving approach.
• Comfort with change and ambiguity.
• Detail-oriented with demonstrated experience keeping thorough notes and records.
• Proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.).
• Experience using Salesforce.com and/or SharePoint, One System, Data Verse databases is a plus.
• Ability to use a telephone, work at a standard computer terminal, sit for long periods, stand, reach, bend, lift, and carry up to 40 pounds.
• Ability to drive.
• Criminal background check, fingerprint imaging, and tuberculosis (TB) clearance required post-offer.
• Bilingual positions require verbal and written proficiency in English and a second language.

Skills

• Case management
• Intake assessment
• Needs assessment
• Housing stability planning
• Budgeting
• Money management
• Resource referral
• Community collaboration
• Documentation
• Reporting
• Microsoft Office Suite
• Salesforce.com
• SharePoint
• One System
• Data Verse

Location

• 2567 Mission Street, San Francisco CA 94110

Work Type

• Full-time
• Non-Exempt

Experience Level

• Minimum of 2 years of experience in a relevant profession

Education Level

• Bachelor’s degree from an accredited college or university (social work, psychology, or related field preferred)

Salary/Compensations

• $28.00 per hour

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Employer matched 403(b) retirement plan
• Wellness benefit programs
• Commuter benefit programs
• Paid time off
• Holidays

About the Company

• Hamilton Families' mission is to end family homelessness in the San Francisco Bay Area.
• Since 1985, we have been meeting the most urgent needs of unhoused families in our community.
• Our programs specialize in preventing family homelessness, providing shelter and transitional housing, supporting children experiencing homelessness, and returning families to safe and stable housing.
• We believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here.
• We envision a Bay Area where housing is accessible and affordable, homelessness is rare, brief, and non-recurring, and all people and families have a safe and stable place to live.
• We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success.
• Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.
• Our Values: Resourceful, Helpful/ “Yes, And”, Growth Mindset, Data Informed, EDI: Equitable, Diverse, and Inclusive.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Hamilton Families is proud to be an Equal Employment Opportunity employer.
• Equity, diversity, and inclusion are central to our organization.
• We actively seek and prioritize diversity in our teams.
• We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum.
• We are committed to working with and providing reasonable accommodation for individuals with disabilities.