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About the Role
As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This role involves coordinating with vendors, ensuring a safe work environment, understanding critical equipment, performing maintenance, responding to incidents, and monitoring equipment performance. You will play a key role in delivering the core infrastructure for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. CO+I focuses on employee development with training, career rotation programs, and professional certifications.
Responsibilities
- Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and works on advanced tasks independently.
- Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards.
- Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.
- Safely and quickly respond to and lead onsite incident response teams for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision.
- Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.
- Under minimal oversight, perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more types of equipment (e.g., electrical, mechanical, cooling systems), correct procedures.
- Have a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline.
- Provides consultation to lower-level colleagues in troubleshooting systems and problems.
- Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable within Microsoft requirements.
- Embody our culture and values
Requirements
- High School Diploma, GED, or equivalent AND mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
- Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
- This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Skills
- Coordinating with supplier/vendors
- Recognizing safe versus unsafe work environment
- Hands-on understanding of how critical environment equipment works
- Performing various types of maintenance
- Responding to onsite incidents
- Coordinating with other critical facilities professionals
- Using telemetry and other platforms to monitor equipment performance and operations
- Troubleshooting equipment, systems, subsystems, and components
- Job hazard assessments (JHAs)
- Environmental health and safety (EH&S)
- Toolbox talks
Location
- Acton
Work Type
- Onsite
Experience Level
- Mission critical services work/applied learning experience
- Extensive mission critical services experience
Education Level
- High School Diploma, GED, or equivalent
- Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education
Salary/Compensations
- £ 36,300.00 - £ 50,100.00 per year
- £ 34,400.00 - £ 43,300.00 per year
Benefits
- Certain roles may be eligible for benefits and other compensation.
About the Company
- Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
- Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers.
- Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
- With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
- As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
- Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Equal Opportunity
- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.