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About the Role
This role is responsible for managing the end-to-end shipment process, ensuring customer satisfaction, and driving continuous improvement within the logistics operations.
Responsibilities
- Manage the end-to-end shipment process in compliance with company procedures and customer agreements.
- Own and resolve all customer issues by engaging relevant internal stakeholders.
- Improve customer satisfaction by delivering superior customer experiences.
- Perform tasks in compliance with the customer’s Standard Operational Process (SOP).
- Execute and manage end-to-end export/import/domestic shipment operations.
- Communicate and manage external and internal stakeholders, including cross-functional teams, customer representatives, and customer vendors.
- Manage daily, weekly, monthly, and quarterly performance.
- Proactively handle day-to-day issues through in-depth root cause analysis (RCA) and implement corrective/preventive actions.
- Implement new processes and support internal and external projects.
- Identify and act on continuous improvement opportunities for both customer relations and internal/external stakeholders.
Requirements
- Preferably 3-5 years of work experience in the logistics industry with a good understanding of the local market.
- Knowledge of global key customers and business setup is a plus.
- Good command of written and verbal English skills.
- Strong ownership and responsibility for the customer’s business and owned tasks.
- Customer-focused with a positive attitude in building customer relationships.
- Team player with a proactive and 'can do' attitude.
- Ability to work under pressure with a high sense of urgency.
- Good stakeholder management and communication skills.
- Energetic and passionate with the ability to drive performance.
- Address root causes and seek continuous improvements in processes.
Skills
- Logistics industry knowledge
- Root cause analysis
- Stakeholder management
- Communication skills
- Customer relationship building
- Process improvement
Location
- Osaka
- Tokyo
Work Type
- Full-time
Experience Level
- 3-5 years
About the Company
- Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Equal Opportunity
- Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
- We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.