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About the Role

The role leads file and content migration initiatives, infrastructure transformation programs, and enterprise modernization projects across network, server, cloud, workplace, and collaboration platforms.

Responsibilities

Works with clients to define and manage the scope, strategy, requirements and implementation of projects.
Ensures that assigned projects are completed within budgets and schedules while meeting client business objectives.
Identifies, analyzes, mitigates, documents, and controls project risks.
Provides effective and regular communication within the project team, stakeholders, sponsors and management.
Identifies resourcing needs for the project and establishes roles, expectations, and goals with team members.
Participates in negotiation of contract terms and conditions and ensures compliance with contract terms for project consultants and vendors.
Identifies project issues that impact project delivery and escalate to management.
Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
Manages multiple small and/or medium-sized projects ensuring project deliverables are brought in on time, within budget and quality targets.
Assists in hiring project staff, and developing, motivating, coaching, advising and managing the project team.
Manages the technical components of the project or acts as the manager of personnel, including evaluating personnel.
Liaises between project team, project sponsor, and client group.
Establishes and maintains relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.
Lead file migration projects to SharePoint Online.
Gather and document business and technical requirements.
Lead infrastructure projects across network, cloud, server, endpoint, voice and collaboration platforms.
Manage budgets, schedules, risks, resources and vendors.
Drive BCP, DR and Operational Resilience initiatives.
Support infrastructure roadmap and investment planning.
Provide executive-level reporting and governance updates.

Requirements

Ability to think strategically, assess alternatives for short-and long-term impacts and act decisively
Experience working with project planning and tracking tools
Ability to effectively apply project management methodologies and ensure that the necessary technical skills are included with the project team and utilized appropriately
Some knowledge of technology platforms and environments
Good understanding of annuity products, administration compliance, operations and systems including business desktop applications (e.g., Microsoft Office), and relevant financial products
Experience using a defined project management and/or SDLC methodology
Understanding of Managed Service Provider ticketing and Alert Management Systems
Provides professional advice – takes a lead role of process or program execution
Is accountable for own work and contributes to setting standards through expertise in own job discipline that impact others’ deliverables
Work is guided by cascaded policies or business plans
May lead medium to large size projects or work streams with moderate resource requirements, risk and/or complexity with multiple teams representing different interests

Skills

5~10+ years of infrastructure project management experience.
Experience leading file server and SharePoint migration projects.
Strong Microsoft 365 and SharePoint Online knowledge.
Active Directory and NTFS permissions expertise.
Network, server and cloud infrastructure experience.
Vendor and stakeholder management experience.
Business-level English and native-level Japanese.
Microsoft Azure and hybrid cloud experience.
SharePoint Administration experience.
Azure Files and DFS experience.
SD-WAN, WAN, LAN and Wi-Fi knowledge.
ITIL / ITSM experience.
PMP, CAPM, PMI-ACP or ITIL certification.
Insurance or financial industry experience.

Location

Hatsudai Head Office, Tokyo Opera City, 3-20-2 Nishi Shinjuku, Shinjuku-ku, Tokyo Japan

Work Type

Hybrid Model
Hybrid

Experience Level

5~10+ years of infrastructure project management experience.

Education Level

PMP, CAPM, PMI-ACP or ITIL certification.

Salary/Compensations

Based on our Work Rules, we will consider your experience, skills and knowledge when we decide the salary.
Commutation allowance and Variable Incentive Bonus are paid based on our Work Rules.

Benefits

Social Insurance (Health Insurance, Employees' Pension, Unemployment Insurance, Worker's Accident Insurance)
Benefit One
Training system (include Japanese lesson / English lesson)
Childcare Leave/Family care Leave
Baby-sitter support program
wiwiw System (Support program for those who take Childcare Leave)
Retirement Pension (only for Regular employee).

About the Company

Manulife is a leading international financial services provider, helping people make decisions easier and lives better.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.