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About the Role
The Application Support Officer provides technical administration and system support for the day-to-day operations of assigned NSWPF organizational Information and Communications Technology (ICT) applications. Within the Messaging Team, you will provide operational and technical support for enterprise messaging and collaboration services, including Microsoft Exchange Online, Microsoft 365, Teams and associated communication platforms. The role is responsible for assisting with incident resolution, service requests, user support, system administration activities, operational monitoring, troubleshooting and the day-to-day support of messaging services. It also assists with authorised information retrieval and mailbox investigations, supporting legal, HR, audit and operational requirements.
Responsibilities
- Provide technical administration and system support for assigned NSWPF organizational ICT applications.
- Provide operational and technical support for enterprise messaging and collaboration services, including Microsoft Exchange Online, Microsoft 365, Teams and associated communication platforms.
- Assist with incident resolution, service requests, and user support.
- Perform system administration activities, operational monitoring, and troubleshooting.
- Conduct approved mailbox searches, validate results, and handle sensitive information appropriately.
- Maintain auditability and compliance throughout information retrieval processes.
- Develop expertise across Microsoft messaging technologies, operational support processes, information governance, incident and request management, and enterprise collaboration platforms.
Requirements
- Must be an Australian Citizen, a permanent resident of Australia, or a New Zealand citizen.
- Must undergo a rigorous National Police (criminal history) Check.
- Must obtain and maintain a Security Clearance as determined by the NSW Police Force.
- Attach a cover letter (2 pages maximum) and an up-to-date resume.
- Address each of the two Target Questions (500 words per question).
Skills
- Microsoft Exchange Online
- Microsoft 365
- Microsoft Teams
- Enterprise collaboration platforms
- Customer service
- Attention to detail
- Sound judgement
- Effective communication
- Ability to manage competing priorities
- Microsoft Purview
Location
- Parramatta
Work Type
- Temporary Full-Time
Experience Level
- Officer Level 2
Salary/Compensations
- competitive salary
Benefits
- Competitive salary
- Flexible work options
- Opportunity to purchase leave
- Annual leave loading
- Corporate wellbeing programs including seminars and the Fitness Passport
- Free annual influenza vaccination
- Salary packaging options via superannuation contributions or a novated vehicle lease
- Convenient location for public transport and to shops
- In-house gym facilities
About the Company
- The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees.
- NSWPF provides a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
Equal Opportunity
- At the NSW Police Force, we are proud to be an employer of a diverse range of people.
- We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
- We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.