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About the Role
Engage with healthcare professionals to optimize healthcare delivery and improve patient outcomes. Apply mechanical skills in a dynamic and rewarding healthcare environment. Your work will help optimize healthcare delivery, directly impacting patient lives. Learn pharmacy and nursing workflows and understand how medication management systems drive efficiency and reduce wasteful spending. Opportunities for advancement and learning specialized automated or robotic products.
Responsibilities
- Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions.
- Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.
- Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
- Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
- Provide coaching and mentoring as needed.
- Thoroughly document all service events according to Omnicell's policies and procedures.
- Meet company guidelines for response time and service levels.
- Escalate product bugs, malfunctions, and design issues through support channels.
- Participate in various staff meetings.
- Maintain service quality and customer satisfaction.
- Manage parts inventory and return materials process.
Requirements
- Must be able to lift 50 lbs. to approximately 5 ft. high.
- Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
- Frequent local travel in the primary area.
- Backup support in adjacent areas as needed.
- Provide work area at home and space for trunk stock inventory.
- Must have a valid driver's license with an acceptable driving record.
- Must meet Omnicell's insurance coverage requirements.
- Must have own vehicle in acceptable working condition.
Skills
- Network Engineering
- Robotics
- Electronics
- Troubleshooting electronic, mechanical, or computer devices
- Knowledge of FDA regulations for medical devices
- Knowledge of Quality Management Systems
Location
- Primary area (frequent local travel)
- Adjacent areas (backup support)
Work Type
- Onsite
- 24 hours a day, Monday through Friday
- Weekend on-call rotations
Experience Level
- Level I
- Level II
- One year of relevant experience (for Level II with Bachelor's)
- Four years of relevant experience (for Level II with Associate's/Trade School/Military)
- Seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices (for Level II)
Education Level
- Coursework in Network Engineering, Robotics, or Electronics
- Bachelor’s Degree in Engineering/Technology or related discipline
- Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline
Salary/Compensations
- $38 - 50 USD per hr
- $27.58 to $51.22
Benefits
- Medical
- Dental
- Vision plans covering eligible US employees and dependents
- Voluntary wellness programs
- Employee assistance programs
- Life insurance
- Disability
- Retirement plans with matching
- Paid time off
About the Company
- Omnicell's electro-mechanical solutions
- Omnicell's policies and procedures