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About the Role

The Field Service Technician I is a customer-facing technical professional responsible for installing, troubleshooting, repairing, and performing preventative maintenance on Zünd digital cutting systems at customer sites across North America, with occasional international travel. This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to delivering excellent customer service.

Responsibilities

Perform installation, troubleshooting, repair, and preventative maintenance of Zünd equipment at customer locations with minimal supervision
Provide timely, accurate telephone and remote technical support
Prepare and complete all service reports, warranty documentation, expense reports, and related administrative tasks accurately and in a timely manner
Accurately document service activity and machine data in Salesforce CRM
Follow up on open service issues to ensure full resolution and proper documentation
Escalate complex technical issues quickly and effectively to internal support resources
Inspect returned parts, evaluate warranty claims, and process associated documentation
Learn and become proficient in Zünd software and digital cutting system operations
Train customers on proper use of equipment and software, both on-site and remotely
Support trade shows, open houses, and in-house demonstrations, including occasional weekend travel

Requirements

Technical school education and/or one year of field service experience in a related industry is preferred but not required
Strong mechanical, electrical, and pneumatic troubleshooting abilities
Critical thinking and real-time problem-solving abilities with willingness to learn and apply new skills on the job
Self-motivated, reliable, honest, and capable of working independently under guidance
Good organizational skills and attention to detail
Willingness and ability to work flexible hours, including overnight travel up to 80%
Strong written and verbal communication skills
Proficiency in Microsoft Office; familiarity with Salesforce or similar CRM system is a plus
Ability to manage multiple tasks and priorities in a fast-paced, customer focused environment

Skills

Mechanical troubleshooting
Electrical troubleshooting
Pneumatic troubleshooting
Critical thinking
Problem-solving
Organizational skills
Attention to detail
Written communication
Verbal communication
Microsoft Office proficiency
Salesforce or similar CRM system familiarity

Location

Oak Creek, Wisconsin
North America
International

Work Type

Field Service
Remote Support
On-site Support
Occasional Weekend Travel
Overnight Travel up to 80%

Experience Level

Entry Level
One year of field service experience preferred

Education Level

Technical school education preferred

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Long-term Disability Insurance
Short-term Disability Insurance
Retirement Plan (401K)

About the Company

Zund America Inc. is the US Headquarters of Zund Systemtechnik AG in Altstätten, Switzerland.
Our cutting and routing tables enhance the production capabilities of our customers worldwide.
Our cutting-edge software solutions and integration technologies allow us to push the limits of what is possible.
Zund employees are engaged, passionate and actively contribute on all levels.
Our culture allows all employees to develop new skills and grow their careers.

Equal Opportunity

Zund America, Inc. is an EEO employer.