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About the Role

The Jericho Project Case Manager will provide residential and long-term support services to homeless and at-risk adults transitioning into permanent housing. This role involves managing a caseload of approximately 20-25 individuals, requiring frequent communication with tenants and colleagues.

Responsibilities

• Provide direct case management services on-site and in the field.
• Conduct mental health and substance use assessments.
• Develop and update service plans.
• Assist tenants in obtaining public assistance, Social Security benefits/entitlements, and other resources.
• Provide case management services and assessments using evidence-based models like Motivational Interviewing, Critical Time Intervention, and Harm Reduction.
• Utilize electronic health records and maintain accurate tenant files.
• Coordinate and document clinical case management and psychosocial services.
• Document the effectiveness of case management services.
• Develop and periodically review Individual Service Plans.
• Serve as a liaison between tenants and community providers.
• Facilitate groups focused on life skills, education, support, relapse prevention, and mental health counseling.
• Complete referrals to medical, mental health, and other outside providers.
• Collaborate with Workforce Opportunities Staff to assist tenants with employment goals.
• Ensure compliance with organizational and funder regulations and documentation requirements.
• Coordinate aftercare services and follow-up contacts.
• Conduct outreach and engagement, including apartment visits and inspections.
• Participate in community development efforts and support partnerships with other providers.
• Work with Property Management staff to help tenants meet lease terms, including rent payment and avoiding nuisance behaviors.
• Mediate landlord-tenant disputes.
• Utilize trauma-informed interventions and culturally responsive engagement techniques.
• Participate in community initiatives to fulfill Jericho Project’s mission.
• Provide crisis intervention as needed.
• Provide services respectfully of cultural differences.
• Carry out other duties as assigned by leadership.

Requirements

• A Bachelor’s degree in human services or a related field.
• Strong organizational, writing, communication, and computer skills.
• Relevant experience working with low-income or homeless populations.
• Ability to travel to various sites.
• Ability to speak, hear, see, and write.
• Ability to use a computer and related software programs.
• Local and/or national travel required.
• May require longer weekday/weekend commitments.

Skills

• Motivational Interviewing
• Critical Time Intervention
• Harm Reduction
• Trauma informed interventions
• Culturally responsive engagement techniques
• Spanish fluency (preferred)

Location

• Fordham Village (Bronx)

Work Type

• On-site
• Field work

Experience Level

• Some relevant experience working with low-income or homeless populations

Education Level

• Bachelor's degree in human services or related field

Salary/Compensations

• $53,000.00 to $55,000.00 annualized

About the Company

• Jericho Project is a nationally recognized nonprofit working to end homelessness since 1983.
• Serves nearly 3,000 New Yorkers annually, including veterans, young adults, and families, many of whom identify as LGBTQ+.
• Provides over 600 units of supportive housing through permanent residences and scattered-site apartments.
• Utilizes a housing-first model paired with wraparound services.
• Services support four pillars of stability: housing, employment, wellness, and family.
• Facilitated over 570 housing placements, secured nearly 275 job placements, and delivered over 750 therapy sessions in 2024.
• Committed to expanding reach by an additional 2,000 units of housing.
• Aims to help individuals and families build lasting independence and well-being.

Equal Opportunity

• We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.
• We believe that diversity and inclusion are essential to our success.