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About the Role

The Case Manager will be responsible for providing rapid re-housing and homelessness prevention services to low-income veteran families. This role requires frequent contact with clients through various communication methods to assess needs and provide support.

Responsibilities

• Utilize Critical Time Intervention, Motivational Interviewing, and Harm Reduction techniques to assist low-income veteran families who are either homeless or at imminent risk of homelessness to resolve their housing crises.
• Conduct assessments and program intakes for veteran families seeking SSVF services, ensuring data accuracy and completeness.
• Participate in the intake and orientation process of new program participants.
• Provide direct case management services in the office and during field/home visits.
• Develop and update housing stability plans to assist veteran families in obtaining or maintaining permanent housing.
• Identify household strengths, needs, abilities, and preferences, utilizing interventions to overcome barriers to housing stability.
• Serve as a liaison between veteran families and community providers, maintaining a network of resources and contacts.
• Identify and make referrals to community resources including preventive services, long-term case management, benefits assistance, mental and physical healthcare, pantries, hospitals, and Homebase.
• Provide referrals, advocacy, and linkages to public and VA benefits such as healthcare, SNAP, SSI/SSDI, VA benefits, and public assistance.
• Assist with household budgeting and provide referrals for financial counseling.
• Assess veteran family's legal needs and make referrals.
• Coordinate with Employment Specialists to link veteran families to employment and educational assistance.
• Mediate household and/or landlord-tenant disputes that threaten housing stability.
• Collaborate with SSVF and community housing specialists to identify veteran family's housing needs and preferences, assisting with housing search and placement.
• Assess veteran family's need for Temporary Financial Assistance and submit completed requests.
• Complete 2010e applications for supportive housing.
• Conduct outreach and engagement to veteran families.
• Provide crisis intervention as needed.
• Provide post-placement support and follow-up contacts.
• Utilize electronic case management system and maintain accurate client files.
• Participate in community initiatives to fulfill SSVF's mission of ending veteran homelessness.
• Participate in case conferences, staff meetings, and training.
• Carry out other duties as assigned by Assistant Director and/or Managing Program Director.

Requirements

• Bachelor’s Degree in Human Services or a closely related field.
• Experience working in homelessness, substance abuse, mental health and/or trauma settings preferred.
• Knowledge of NYC resources preferred.
• Strong organizational, writing, communication, and computer skills.
• Self-starter with the skills and energy to work with high-need participants in the community.
• Strong engagement and interpersonal skills.
• Ability to lift up to 50 lbs.
• Ability to travel to various sites.
• Ability to speak, hear, see, and write.
• Ability to use a computer and related software programs.
• Local and/or national travel required, potentially including weekday/weekend commitments.

Skills

• Critical Time Intervention
• Motivational Interviewing
• Harm Reduction
• Case Management
• Data Entry
• Client Intake
• Housing Stability Planning
• Community Resource Networking
• Referral Services
• Advocacy
• Benefits Assistance
• Financial Counseling
• Legal Needs Assessment
• Employment Assistance
• Landlord-Tenant Mediation
• Housing Search and Placement
• Temporary Financial Assistance Application
• 2010e Application Completion
• Outreach
• Engagement
• Crisis Intervention
• Post-Placement Support
• Electronic Case Management Systems
• Organizational Skills
• Writing Skills
• Communication Skills
• Computer Skills
• Interpersonal Skills

Location

• Manhattan

Work Type

• Full-time
• Field Work

Experience Level

• Entry Level

Education Level

• Bachelor's Degree

Salary/Compensations

• $53,000.00 to $55,000.00

About the Company

• Jericho Project is a nationally recognized nonprofit founded in 1983 dedicated to ending homelessness at its roots.
• The organization has grown from a soup kitchen to a citywide entity serving nearly 3,000 New Yorkers annually, including veterans, young adults, and families, with a significant LGBTQ+ population.
• Jericho provides over 600 units of supportive housing across seven permanent residences and scattered-site apartments throughout New York City.
• Their housing-first model is complemented by wraparound services in housing, employment, wellness, and family.
• In 2024, Jericho facilitated over 570 housing placements, nearly 275 job placements, and over 750 therapy sessions.
• The organization aims to expand its housing reach by an additional 2,000 units, focusing on helping individuals and families achieve lasting independence.

Equal Opportunity

• Jericho Project is an equal opportunity employer, considering all qualified candidates without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• The organization is committed to creating a diverse and inclusive workplace where all employees feel welcome and valued, recognizing diversity and inclusion as essential to success.