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About the Role

Jericho Project is seeking an Assistant Director for Walton House, a 33-unit Permanent Supportive Housing program primarily for Young Adults. The role requires experience serving LGBTQ+ individuals and those with mental illness and substance abuse histories, preferably in a supportive housing setting. The candidate must demonstrate sensitivity to diversity and possess experience in quality assurance, program management, NYC shelter systems, team building, housing placement, and supervision.

Responsibilities

Work closely with Program Director/Senior Director to ensure all staff accurately enter data and charts are complete with required supporting documentation.
Assist the Program Director/Senior Director in ensuring staff compliance with agency time and attendance policy, including entering staff edits and approving timecards when the Program Director is unavailable.
Deliver case management/Life Coach services, including assessment, service plan development, benefits coordination, individual counseling, and daily living skills training to a small caseload of residents.
Review and audit case records in the electronic case management system for adherence to documentation and data standards, and eligibility requirements.
Conduct monthly support groups to ensure social, emotional, and health development.
Train new hires on the utilization of the electronic case management systems AWARDS and TMS (MAVEN).
Perform data integrity checks and collaborate with the Program Director to create plans addressing deficiencies or errors.
Supervise case managers/Life Coaches & Young Adult Peer mentors to ensure they meet data quality requirements and outcome goals for intakes, caseloads, and discharges.
Identify community resources for clients, including preventive services, benefits assistance, mental and physical healthcare, financial counseling, pantries, and hospitals, to meet individualized service goals.
Develop relationships with DHS shelter staff and HRA to ensure continuity of services.
Complete and maintain all required internal and external reports.
Monitor program performance to ensure alignment with DHS/DOHMH/contract requirements.
Oversee documentation standards (e.g., case notes, service plans, HRA/DHS systems) for accuracy and timeliness.
Assist with incident reporting and corrective action plans.
Track outcomes related to housing stability, engagement, and service utilization.
Assist in the recruitment, selection, training, and orientation of new employees.
Participate in programming/supervision, case conferences, staff meetings, management team meetings, and training.
Provide on-call availability (in person and remotely) for tenant emergencies and Social Service emergency consultation, including crisis intervention.
Carry out other duties as assigned by Program Director/Senior Director.

Requirements

A Bachelor’s degree in human services or a related field with 3 years of human service delivery experience is required.
A Master’s degree in Social Work, Psychology, or a related field is preferred.
At least three years’ experience working with adults or victims of trauma for populations such as people with substance abuse disorders, those with psychiatric illness or those who have experienced homelessness.
Experience with de-escalation required.
Ability to manage multiple projects and delegate tasks as needed.
Supervisory and/or management experience preferred.
Strong leadership skills required.
Superior written and verbal skills.
Well-organized with multi-tasking skills.
Knowledge of HRA, Social Security, and other public benefits and entitlements.
Ability to lift up to 50 lbs.
Ability to travel to various sites.
Ability to speak, hear, see, and write.
Ability to use a computer and related software programs.
Local and/or national travel required, potentially including longer weekday/weekend commitments.

Skills

Quality assurance
Program management
NYC shelter systems
Team building
Housing placement
Supervision
Case management
Life Coach services
Assessment
Service plan development
Benefits coordination
Individual counseling
Daily living skills training
Electronic case management system utilization (AWARDS, TMS, MAVEN)
Data integrity checks
Resource identification
Relationship building with DHS shelter staff and HRA
Report completion and maintenance
Program performance monitoring
Documentation standards oversight
Incident reporting
Corrective action planning
Outcome tracking
Recruitment
Selection
Training
Orientation
Programming/supervision
Case conferences
Staff meetings
Management team meetings
On-call availability
Crisis intervention
De-escalation
Project management
Delegation
Leadership
Written communication
Verbal communication
Organization
Multi-tasking
Knowledge of HRA, Social Security, and public benefits
Bilingual Spanish/English (a plus)

Location

Walton (Bronx)

Work Type

Full-time

Experience Level

3 years of human service delivery experience
At least three years’ experience working with adults or victims of trauma
Supervisory and/or management experience preferred

Education Level

Bachelor’s degree in human services or a related field
Master’s degree in Social Work, Psychology, or a related field is preferred

Salary/Compensations

$67,000.00 to $70,000.00 annualized

About the Company

Jericho Project is a nationally recognized nonprofit working to end homelessness at its roots since 1983.
It began as a Manhattan soup kitchen and has grown into a citywide organization serving nearly 3,000 New Yorkers annually, including veterans, young adults, and families, many of whom identify as LGBTQ+.
Jericho provides over 600 units of supportive housing through seven permanent residences and scattered-site apartments across New York City.
Their housing-first model is complemented by wraparound services from skilled case managers, licensed mental health clinicians, and workforce development specialists, focusing on housing, employment, wellness, and family stability.
In 2024, Jericho facilitated over 570 housing placements, nearly 275 job placements, and over 750 therapy sessions.
The organization aims to expand its reach by an additional 2,000 units of housing, committed to helping individuals and families build lasting independence and well-being.

Equal Opportunity

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.
We believe that diversity and inclusion are essential to our success.