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About the Role

The Case Manager will provide case management and service coordination at Loring Place, a 52-unit Permanent Supportive Housing program. Candidates must have experience serving adults with mental illnesses and substance use histories; experience in a supportive housing setting is preferred. The Case Manager will be required to have frequent contact, not limited to, weekly or monthly face-to-face meetings, telephone conversations, e-mail and other electronic exchange with colleagues is expected.

Responsibilities

Maintain a caseload of high risk/high-intensity tenants.
Provide enhanced case management services which will be informed by a Housing First approach in the office and at the resident’s home using evidence-based practices such as Motivational Interviewing and Harm Reduction techniques.
Conduct assessments and program intakes for all assigned residents.
Ensure data is accurate and complete and that all required accompanying documentation is collected.
Develop and update person-centered service plans every 6 months.
Utilize trauma-informed interventions and culturally responsive engagement techniques to assist residents with overcoming barriers to housing stability and assist them in their community integration.
Identify each resident’s strengths, needs, abilities, and preferences.
Act as liaison for the psychiatrist at the program site and manage the appointment times of residents receiving services from the doctor.
Provide referrals, advocacy, and linkages to public benefits including healthcare, SNAP, SSI/SSDI, and public assistance.
Maintain and refer to a network of resources and contacts that will further their community integration.
Implement groups with a focus on life skills, education and support, relapse prevention and mental health counseling.
Coordinate with Jericho’s Workforce Opportunities department to link residents to employment and educational assistance.
Coordinate aftercare services and follow-up contacts for post-discharge updates.
Conduct outreach and engagement including apartment visits and inspections.
Participate in community development efforts such as Community Meetings and supporting the residence in establishing partnerships with other providers in the community.
Ensure compliance with organizational and funder regulations and documentation.
Complete a monthly Audit Tool and ensure that all citations are cured.
Work with Property Management staff to assist residents in meeting lease terms, including timely rent payment and avoidance of nuisance behaviors.
Provide all services in a manner that respects cultural differences amongst residents.
Provide administrative support to the Assistant Director and Program Director as needed.
Perform other duties as assigned by a supervisor.

Requirements

A Bachelor's degree in human services or related field required.
Experience working with homelessness, substance use, mental health and/or trauma settings preferred.
Willingness to work a weekend day.
Strong organizational, writing, communication, and computer skills.
Self-starter with the skills and energy to work with high-need individuals.
Strong engagement and interpersonal skills.
Some relevant experience working with low-income or homeless populations.
Familiarity with interventions needed for residents with severe persistent mental health issues.
Ability to lift up to 50 lbs.
Ability to travel to various sites.
Ability to speak, hear, see, and write.
Ability to use a computer and related software programs.
Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

Skills

Motivational Interviewing
Harm Reduction techniques
Trauma-informed interventions
Culturally responsive engagement
Case management
Service coordination
Organizational skills
Writing skills
Communication skills
Computer skills
Engagement skills
Interpersonal skills

Location

Loring Place (Bronx)

Work Type

Full-time

Experience Level

Preferred experience in a supportive housing setting
Some relevant experience working with low-income or homeless populations

Education Level

Bachelor's degree in human services or related field

Salary/Compensations

$53,000.00 to $55,000.00

About the Company

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983.
What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.
Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City.
Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists.
In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program.
As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.

Equal Opportunity

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.
We believe that diversity and inclusion are essential to our success.