Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Case Manager will provide rapid re-housing services to veterans, young adults, and single adults, managing a caseload of approximately 18-20 participants. This role requires frequent communication with participants through various methods to ensure their needs are met and to support their journey towards long-term housing stability.

Responsibilities

• Utilize Critical Time Intervention, Motivational Interviewing, and Harm Reduction techniques to assist low-income veteran families who are either homeless or at imminent risk of homelessness to resolve their housing crises.
• Utilize Motivational Interviewing, and Harm Reduction techniques to assist both veterans and young adults, singles and families who are homeless to resolve their housing crises and promote long-term housing stability.
• Conduct assessments and program intakes for individuals seeking rapid re-housing services, ensuring data accuracy and completeness.
• Update case notes in the electronic case management system in a timely manner.
• Participate in the intake and orientation process of new program participants.
• Provide direct case management services in the office and during field/home visits.
• Develop and update housing stability plans to assist participants in obtaining or maintaining permanent housing, identifying household strengths, needs, abilities, and preferences.
• Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits.
• Assist with housing search and placement, including accompanying veterans to apartment viewings and conducting neighborhood research.
• Advocate on behalf of veterans with landlords and brokers to overcome challenges in securing suitable housing.
• Work collaboratively with community housing specialists to identify suitable housing.
• Conduct housing inspections for identified units prior to financial assistance requests.
• Mediate household and/or landlord-tenant disputes that threaten housing stability.
• Serve as a point-of-contact for landlords and maintain positive landlord relationships.
• Coordinate with the Workforce Opportunities team to link participants to employment and educational assistance.
• Identify and make referrals to community resources for preventive services, long-term case management, benefits assistance, mental and physical healthcare, and more.
• Become SOAR trained, complete applications for SSI/SSDI, and follow up on progress.
• Assist with household budgeting and provide referrals for financial counseling.
• Conduct legal assessments and make referrals as needed.
• Assess participants’ need for Financial Assistance and submit completed requests.
• Conduct outreach and engagement to target populations.
• Provide crisis intervention as needed.
• Provide post-placement support and follow-up contacts.
• Utilize electronic case management system and maintain accurate client files.
• Participate in community initiatives to fulfill Jericho Project’s mission.
• Participate in case conferences, staff meetings, and training.
• Carry out other duties as assigned by Assistant Director and/or Managing Program Director.

Requirements

• Bachelor’s Degree in Human Services or a closely related field.
• Experience working in homelessness, substance abuse, mental health and/or trauma settings preferred.
• Experience working with veterans/military, young adults, or LGBTQ populations preferred.
• Knowledge of NYC resources preferred.
• Strong organizational, writing, communication, and computer skills.
• Ability to perform fast-paced case management and some field work.
• Must be a self-starter with the skills and energy to work with high-need participants in the community.
• Strong engagement and interpersonal skills.
• Ability to lift up to 50 lbs.
• Ability to travel to various sites.
• Ability to speak, hear, see, and write.
• Ability to use a computer and related software programs.
• Local and/or national travel required.
• May require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

Skills

• Critical Time Intervention
• Motivational Interviewing
• Harm Reduction techniques
• Case management
• Data entry
• Electronic case management system utilization
• Housing search and placement
• Advocacy
• Community resource referral
• SOAR training
• Budgeting
• Crisis intervention
• Organizational skills
• Writing skills
• Communication skills
• Computer skills
• Engagement skills
• Interpersonal skills

Location

• Manhattan

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Bachelor's Degree

Salary/Compensations

• $53,000.00 to $55,000.00

About the Company

• Jericho Project is a nationally recognized nonprofit founded in 1983 dedicated to ending homelessness at its roots.
• The organization has grown from a soup kitchen to a citywide entity serving nearly 3,000 New Yorkers annually, including veterans, young adults, and families, with a significant LGBTQ+ population.
• Jericho provides over 600 units of supportive housing across seven permanent residences and scattered-site apartments throughout NYC.
• Their housing-first model is complemented by wraparound services in housing, employment, wellness, and family.
• In 2024, Jericho achieved over 570 housing placements, nearly 275 job placements, and over 750 therapy sessions.
• The organization aims to expand its housing reach by an additional 2,000 units, focusing on helping individuals and families build lasting independence.

Equal Opportunity

• Jericho Project is an equal opportunity employer, considering all qualified candidates without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• The organization is committed to creating a diverse and inclusive workplace where all employees feel welcome and valued, believing that diversity and inclusion are essential to success.