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About the Role

Jericho Project is seeking an Assistant Director for Walton House, a 33-unit Permanent Supportive Housing program primarily for Young Adults. The role requires experience serving LGBTQ+ individuals and those with mental illness and substance abuse histories, preferably in a supportive housing setting. The candidate must demonstrate sensitivity to diversity and possess experience in quality assurance, program management, NYC shelter systems, team building, housing placement, and supervision.

Responsibilities

Work closely with Program Director to ensure all staff accurately enter data and charts are complete with required supporting documentation.
Assist the Program Director in ensuring staff compliance with agency time and attendance policy, including entering staff edits into a timekeeping system and approving timecards when the Program Director is unavailable.
Deliver case management services, including assessment, service plan development, benefits coordination, individual counseling, and daily living skills training to a small caseload of young adults.
Review and audit case records in the electronic case management system to ensure adherence to documentation, data standards, and eligibility requirements.
Train new hires on the utilization of the electronic case management system.
Perform data integrity checks and collaborate with the Program Director to develop plans for addressing deficiencies or errors.
Ensure case managers meet data quality requirements and outcome goals for intakes, caseloads, and discharges.
Identify community resources for clients, including preventive services, benefits assistance, mental and physical healthcare, financial counseling, pantries, and hospitals.
Develop relationships with DHS shelter staff and HRA to ensure continuity of services.
Complete and maintain all required internal and external reports.
Assist in the recruitment, selection, training, and orientation of new employees.
Participate in programming/supervision, case conferences, staff meetings, management team meetings, and training.
Carry out other duties as assigned by the Program Director.

Requirements

A Bachelor’s degree in human services or a related field with 3 years of human service delivery experience is required.
A Master’s degree in Social Work, Psychology, or a related field is preferred.
At least three years’ experience working with adults or victims of trauma for populations such as people with substance abuse disorders, those with psychiatric illness or those who have experienced homelessness.
Experience with de-escalation required.
Ability to manage multiple projects and delegate tasks as needed.
Supervisory and/or management experience preferred.
Strong leadership skills required.
Superior written and verbal skills required.
Well-organized with multi-tasking skills required.
Knowledge of HRA, Social Security, and other public benefits and entitlements.
Ability to lift up to 50 lbs.
Ability to travel to various sites.
Ability to speak, hear, see, and write.
Ability to use a computer and related software programs.
Local and/or national travel required and may require some longer weekday/weekend commitments.

Skills

Quality assurance
Program management
NYC shelter systems
Team building
Housing placement
Supervision
De-escalation
Leadership
Written communication
Verbal communication
Organization
Multi-tasking
HRA knowledge
Social Security knowledge
Public benefits knowledge
Entitlements knowledge
Bilingual Spanish/English

Location

Melrose (Bronx)

Work Type

Full-time

Experience Level

3 years of human service delivery experience
3 years' experience working with adults or victims of trauma
Supervisory and/or management experience preferred

Education Level

Bachelor’s degree in human services or a related field
Master’s degree in Social Work, Psychology, or a related field is preferred

Salary/Compensations

$67,000.00 to $70,000.00 annualized

About the Company

Jericho Project is a nationally recognized nonprofit working to end homelessness at its roots since 1983.
Began as a Manhattan soup kitchen and has grown into a citywide organization serving nearly 3,000 New Yorkers annually, including veterans, young adults, and families, many of whom identify as LGBTQ+.
Provides over 600 units of supportive housing through seven permanent residences and scattered-site apartments across New York City.
Utilizes a housing-first model paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists.
Services support four pillars of stability: housing, employment, wellness, and family.
In 2024, facilitated over 570 housing placements, secured nearly 275 job placements, and delivered over 750 therapy sessions.
Committed to expanding reach by an additional 2,000 units of housing.
Dedicated to helping individuals and families build lasting independence and well-being.

Equal Opportunity

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.
We believe that diversity and inclusion are essential to our success.