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Responsibilities

• Evaluate client technology landscape based on company standards.
• Conduct a minimum of three client onsites per week.
• Present and collaborate on client evaluations with vCIO.
• Create and maintain up-to-date client profiles based on evaluations.
• Provide client training on best practice usage of stack technologies.
• Create, evaluate, document, update, maintain, and audit standards for PSA, RMM, Document Management System, Workstations, Servers, Laptops, Routers, Switches, WAPs, network devices, compliance (HIPAA, PCI-DSS, SOX, etc.), Backup/DR/Business Continuity, Network and Endpoint security, Mobile Device Management, Client outreach and feedback, and Device and technology naming conventions.
• Create, evaluate, document, update, maintain, and audit SOPs for Client onboarding, Client Technical Alignments, Workflow charts, and Compliance change controls.
• Lead assigned Projects.
• Stage new workstations, servers, firewalls, WAPs, and switches.
• Maintain up-to-date inventory on all supported client computer hardware via RMM.
• Create, update, and manage RMM alert triggers.
• Monitor RMM alerts and resolve issues as required.
• Perform monthly client maintenance tasks as assigned.
• Create, update, and delete user accounts for client systems.
• Troubleshoot and repair client hardware and software.
• Utilize hardware and software vendor support in troubleshooting and repair processes.
• Track, document, and facilitate repairs from start to finish via ticket system.
• Coordinate maintenance and repairs with client POC.
• Coordinate vendor maintenance and repairs with client POC.
• Assist project leads on project implementation.
• Test and repair network drops and patch panels when feasible.
• Test and repair PBX and telecom connections when feasible.
• Lead or assist in the completion of assigned projects, including client site openings/renovations, workstation/network/hardware upgrades, security policy updates/audits, and software upgrades/implementations.
• Collaborate with service desk TPM on client tasks and tickets.
• Maintain an up-to-date chart of service desk team skills.
• Collaborate with the Management team on Stack SOPs, Escalation SOPs, Business metrics, Project and ticket work, and Team alignment.

Requirements

• Minimum of three client onsites a week.
• Dependable car a must.
• Good longevity in current and past positions.
• Ability to lift up to 50 lbs., 10-20 lbs is typical.
• Ability to carry up to 120 feet.
• Ability to reach up to 6 feet, 2-4 feet is typical.
• Ability to work under desks.

Skills

• Microsoft Visio
• Microsoft Windows
• Microsoft Windows Server
• Active Directory
• DHCP
• DNS
• VPN (site to site and SSL/IPSEC)
• Microsoft Azure
• AWS
• Microsoft Exchange Online
• Microsoft SQL
• Hyper-V
• VMWare
• Windows server backup solutions
• Microsoft Office
• MacOS
• Kaseya BMS PSA
• 3CX VoIP
• Kaseya VSA RMM
• QuickBooks
• Printing Troubleshooting
• SMB Firewalls
• SMB Switches
• SMB WAPs
• Apple iOS
• Android

Experience Level

• 5+ years of technology experience

Education Level

• Associate degree
• MCSA
• equivalent technical certifications/experience

Benefits

• Medical/vision paid for up to 80%
• Profit sharing and bonuses may apply at the year-end review