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About the Role

The Career Counselor will provide workforce development services to program participants to help them achieve employment, educational attainment, and skills development goals. This role involves close collaboration with case management and Business Services teams to ensure participant goals are met.

Responsibilities

• Manage a caseload of about 100 participants to help them access education/training, prepare for employment, find and keep employment, and maintain economic self-sufficiency.
• Maintain active engagement in all phases of tenant enrollment in Workforce Opportunities (WfO) services.
• Develop and implement effective client engagement strategies and maintain high participation in WfO services.
• Conduct bi-weekly outreach to all participants and maintain progress notes.
• Complete and update employment and educational assessments and service plans twice a year, or more often as needed.
• Identify and refer participants to job training programs, HSE, ESOL, adult literacy, life skills, and higher education programs.
• Assist participants in developing a job readiness portfolio, including a resume, cover letter, and interview skills assessment.
• Collaborate with WfO’s Employment Specialists to respond to job leads and refer participants for matching positions.
• Assist participants in conducting independent job searches and identify new job leads.
• Provide job retention and follow-up services for employed participants for a minimum of two years.
• Access community resources to support participants' job search, retention, and re-placement efforts.
• Participate in case conferencing sessions with case management, program director, and Business Services teams.
• Attend WfO monthly team meetings and supervisory meetings.
• Maintain and update participant records in the AWARDS system within the required timeframe.
• Provide reports on participant engagement, job readiness/search/education/training activities, and job placement outcomes.
• Perform other responsibilities as assigned, potentially including service delivery in multiple sites.
• Provide services to up to two sites as needed for client engagement and job search.

Requirements

• Bachelor’s degree required.
• Knowledge and experience in workforce development and service delivery to low-income individuals with significant barriers to employment.
• Ability to work collaboratively in a team environment.
• Ability to help 105 job seekers secure employment and reach job retention milestones.
• Ability to travel throughout the five boroughs.
• High level of computer literacy.
• Strong written and verbal communication skills.
• Experience working with individuals in mental health/substance abuse recovery is highly preferred.
• Experience working with individuals experiencing homelessness is highly preferred.
• Experience providing supported employment services to individuals with disabilities is preferred.
• Knowledge and experience in helping low-income job seekers find and keep jobs.
• Working knowledge of AWARDS is highly desirable.
• Knowledge and experience in the application of Motivational Interviewing and Person-centered planning are preferred.
• Ability to lift up to 50 lbs.
• Ability to travel to various sites.
• Ability to speak, hear, see, and write.
• Ability to use a computer and related software programs.
• Local and/or national travel required, with potential for longer weekday/weekend commitments.

Skills

• Workforce development
• Service delivery
• Client engagement
• Case management
• Job readiness portfolio development
• Resume writing
• Cover letter writing
• Interviewing skills assessment
• Job search assistance
• Job retention services
• Community resource navigation
• Record keeping
• Reporting
• Computer literacy
• Written communication
• Verbal communication
• Motivational Interviewing
• Person-centered planning

Location

• Gun Hill/The Laconia (Bronx)

Work Type

• Full-time

Experience Level

• Experience in workforce development and service delivery
• Experience working with individuals in mental health/substance abuse recovery
• Experience working with individuals experiencing homelessness
• Experience providing supported employment services to individuals with disabilities
• Experience helping low-income job seekers find and keep jobs

Education Level

• Bachelor's degree

Salary/Compensations

• $53,000.00 to $55,000.00 annualized

About the Company

• Jericho Project is a nationally recognized nonprofit working to end homelessness at its roots since 1983.
• The organization has grown from a soup kitchen to a citywide entity serving nearly 3,000 New Yorkers annually, including veterans, young adults, and families, many of whom identify as LGBTQ+.
• Jericho provides over 600 units of supportive housing through permanent residences and scattered-site apartments.
• Their housing-first model is complemented by wraparound services focusing on housing, employment, wellness, and family.
• In 2024, Jericho facilitated over 570 housing placements, secured nearly 275 job placements, and delivered over 750 therapy sessions.
• The organization aims to expand its reach by an additional 2,000 units of housing, committed to helping individuals and families build lasting independence.

Equal Opportunity

• Jericho Project is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• The organization is committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.
• Diversity and inclusion are considered essential to their success.