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About the Role

The Housing Specialist will assist very low-income veterans in finding and obtaining safe, affordable housing. This role involves developing housing leads, cultivating relationships with community agencies, landlords, and brokers, and collaborating with various organizations to ensure timely and efficient housing acquisition and maintenance.

Responsibilities

• Conduct housing intakes and assessments with veterans to assess housing needs and preferences utilizing a Housing-First approach.
• Develop and cultivate strong relationships with housing resources, including landlords, brokers, and real estate agencies.
• Provide hands-on housing counseling and placement assistance to enable veterans to find suitable housing.
• Assist veterans in completing landlord and property management housing applications.
• Advocate on behalf of the veterans with landlords and brokers to overcome any issues or challenges to securing suitable housing.
• Assist with securing resources for security deposit, broker’s fees, moving expenses, bedding, and household items.
• Collaborate as a member of the larger Jericho Project team and serve as a housing resource expert as needed.
• Serve as point-of-contact for landlords; work with case manager and client to resolve issues affecting client’s ability to maintain housing and positive landlord/tenant relationship.
• Assist clients with referrals and applications for housing vouchers including HUD VASH, Section 8 from HPD and NYCHA, and City vouchers through HRA such as City FHEPS.
• Assist clients with approved 2010es access supportive housing by making housing referrals, contacting providers, and attending housing interviews.
• Conduct orientation sessions with new participants to explain housing rules and regulations and lease obligations.
• Compute housing assistance payments, tenant rental amounts, utility reimbursements, and rent increases.
• Perform re-examinations, interim interviews and verify income to determine and maintain eligibility with federal and city guidelines and regulations.
• Maintain and input case notes in AWARDS to reflect housing services provided.
• Prepare monthly statistical reports to track housing placements and other data.

Requirements

• High school diploma required; Associate or Bachelor’s degree preferred but will consider extensive experience in lieu of education.
• 2-3 years relevant experience preferred.
• Ability to work independently and maximize time while conducting field work.
• Experience in social and economic problems related to housing needs for those in a lower income bracket.
• Demonstrated knowledge of challenges faced by special populations, including mental health disabilities, low income and homelessness.
• Experience working in a multi-racial, low-income community preferred.
• Demonstrated interpersonal flexibility, teamwork, customer service aptitude and excellent oral and written communication skills.
• Knowledge of housing subsidies, rules, regulations, and affordable housing industry in NYC strongly preferred.
• Strong organizational and multi-tasking capability, proven ability to achieve results.
• Proficiency in Microsoft Office Suite required.
• Ability to lift up to 50 lbs.
• Ability to travel to various sites.
• Ability to speak, hear, see, and write.
• Ability to use a computer and related software programs.
• Local and/or national travel required.
• May require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

Skills

• Housing-First approach
• Interpersonal flexibility
• Teamwork
• Customer service
• Oral communication
• Written communication
• Organizational skills
• Multi-tasking
• Microsoft Office Suite

Location

• Manhattan

Work Type

• Non-Exempt

Experience Level

• 2-3 years relevant experience preferred

Education Level

• High school diploma required
• Associate or Bachelor’s degree preferred

Salary/Compensations

• $50,000.00 to $55,000.00 annualized

About the Company

• Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983.
• What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.
• Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City.
• Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists.
• In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program.
• As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.

Equal Opportunity

• We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.
• We believe that diversity and inclusion are essential to our success.