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About the Role

The Tenant Service Coordinator will provide case management and service coordination at Gun Hill Road, a 79-unit Permanent Supportive Housing program. Candidates must have experience serving adults with mental illnesses and substance use histories; experience in a supportive housing setting is preferred. Frequent contact with colleagues via face-to-face meetings, phone, and email is expected.

Responsibilities

• Maintain a caseload of high risk/high intensity tenants.
• Provide enhanced case management services using a Housing First approach, informed by evidence-based practices like Motivational Interviewing and Harm Reduction techniques.
• Conduct assessments and program intakes for assigned residents.
• Ensure data accuracy and completeness, collecting all required documentation.
• Develop and update person-centered service plans every six months.
• Utilize trauma-informed interventions and culturally responsive engagement techniques to assist residents with overcoming barriers to housing stability and community integration.
• Identify each resident’s strengths, needs, abilities, and preferences.
• Act as a liaison for the program site psychiatrist and manage resident appointments with the doctor.
• Provide referrals, advocacy, and linkages to public benefits including healthcare, SNAP, SSI/SSDI, and public assistance.
• Maintain and refer to a network of resources and contacts for community integration.
• Implement groups focused on life skills, education, support, relapse prevention, and mental health counseling.
• Coordinate with Jericho’s Workforce Opportunities department to link residents to employment and educational assistance.
• Coordinate aftercare services and follow-up contacts for post-discharge updates.
• Conduct outreach and engagement, including apartment visits and inspections.
• Participate in community development efforts and support the residence in establishing partnerships with other community providers.
• Ensure compliance with organizational and funder regulations and documentation.
• Complete a monthly Audit Tool and ensure all citations are cured.
• Work with Property Management staff to assist residents in meeting lease terms, including timely rent payment and avoidance of nuisance behaviors.
• Provide all services in a manner that respects cultural differences amongst residents.
• Provide administrative support to the Assistant Director and Program Director as needed.
• Perform other duties as assigned by a supervisor.

Requirements

• A Bachelor's degree in human services or a related field is required.
• Experience working with homelessness, substance use, mental health, and/or trauma settings is preferred.
• Must be willing to work a weekend day.
• Must possess strong organizational, writing, communication, and computer skills.
• Candidates must be self-starters with the skills and energy to work with high-need individuals.
• Strong engagement and interpersonal skills are necessary.
• Some relevant experience working with low-income or homeless populations is required.
• Familiarity with interventions for residents with severe persistent mental health issues is needed.
• Local applicants are highly encouraged to apply.
• Bilingual English/Spanish is strongly preferred.
• Ability to type, use hands and fingers, and reach with hands and arms.
• Ability to walk, ascend and descend stairs, stoop, and kneel.
• Ability to spend up to six hours sitting at a desk during a normal eight-hour shift.
• Ability to occasionally lift items less than 5 pounds.
• Ability to move throughout the facility/NYC while carrying out job duties.
• The schedule requires at least one weekend day per week.
• Ability to lift up to 50 lbs.
• Ability to travel to various sites.
• Ability to speak, hear, see, and write.
• Ability to use a computer and related software programs.
• Local and/or national travel required, potentially including longer weekday/weekend commitments.

Skills

• Case management
• Service coordination
• Housing First approach
• Motivational Interviewing
• Harm Reduction techniques
• Person-centered service planning
• Trauma-informed interventions
• Culturally responsive engagement
• Referral and advocacy
• Community integration
• Life skills
• Education and support
• Relapse prevention
• Mental health counseling
• Employment and educational assistance coordination
• Aftercare services coordination
• Outreach and engagement
• Community development
• Compliance with regulations
• Audit Tool completion
• Lease compliance assistance
• Cultural sensitivity
• Administrative support
• Organizational skills
• Writing skills
• Communication skills
• Computer skills
• Self-starter
• Engagement skills
• Interpersonal skills

Location

• Gun Hill/The Laconia (Bronx)

Work Type

• Full-time
• Non-Exempt

Experience Level

• Experience serving adults with mental illnesses and substance use histories
• Experience in a supportive housing setting preferred
• Experience working with homelessness, substance use, mental health and/or trauma settings preferred
• Some relevant experience working with low-income or homeless populations

Education Level

• Bachelor's degree in human services or related field

Salary/Compensations

• $53,000.00 to $55,000.00

About the Company

• Jericho Project is a nationally recognized nonprofit working to end homelessness at its roots since 1983.
• It began as a Manhattan soup kitchen and has grown into a citywide organization serving nearly 3,000 New Yorkers annually, including veterans, young adults, and families, many of whom identify as LGBTQ+.
• Jericho provides over 600 units of supportive housing through seven permanent residences and scattered-site apartments across New York City.
• Their housing-first model is complemented by wraparound services from case managers, mental health clinicians, and workforce development specialists, supporting housing, employment, wellness, and family.
• In 2024, Jericho facilitated over 570 housing placements, secured nearly 275 job placements, and delivered over 750 therapy sessions.
• The organization aims to expand its reach by an additional 2,000 units of housing, committed to helping individuals and families build lasting independence and well-being.

Equal Opportunity

• We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.
• We believe that diversity and inclusion are essential to our success.