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About the Role

This position will provide outreach to low-income veterans experiencing a housing crisis, coordinate intakes, and conduct intake assessments.

Responsibilities

• Serve as an initial point of contact for Jericho’s Supportive Services for Veterans and their Families (SSVF) and other Veteran Assistance Programs.
• Conduct outreach at local shelters, Veterans Administration (VA) hospitals and centers, community organizations, schools, housing courts, food pantries and other locations to identify low-income veterans and/or families who are either homeless or at imminent risk of homelessness.
• Participate in coordinated outreach, Rapid Resolution, and other community initiatives to fulfill SSVF’s mission of ending veteran homelessness.
• Submit accurate and up-to-date outreach logs and reports for outreach and intakes performed weekly.
• Enter case notes and update data in NYC’s HOME database and Jericho’s AWARDS database at least weekly.
• Provide encouragement, insight, and daily recruitment of veterans and/or their families in need of supportive services.
• Follow up as needed.
• Provide regular and detailed feedback to SSVF program staff on progress and challenges in recruiting veterans and/or their families with possible housing issues.
• Host informational sessions and speak at meetings to spread the word about benefits and eligibility of Jericho’s SSVF and other veteran assistance programs.
• Screen, interview, assess, and analyze veteran applicants for program eligibility.
• Communicate program eligibility and enrollment decision to veteran applicants.
• Provide community referrals for veterans found to be ineligible.
• Complete intake assessments in the field with veterans.
• Develop and maintain community linkages necessary to facilitate referrals.
• Maintain an effective working relationship with external community partners.
• Maintain steady communication and rapport with program staff.
• Escort veterans to appointments as needed.
• Actively assist and participate in all program activities and special events as needed.
• Participate in staff meetings and trainings.
• Carry out other duties as assigned by the Director, Veterans Outreach and SSVF PD.

Requirements

• Veterans are highly encouraged to apply.
• High School diploma required; Associate or Bachelor's degree preferred but will consider extensive experience in lieu of education.
• Experience working in homelessness, substance abuse, mental health and/or trauma settings preferred.
• A self-starter with strong interpersonal and organizational skills.
• Strong communications skills.
• Familiarity with recruitment and sales skills and strategies.
• Relentless dedication, high energy and flexibility.
• Knowledge, skills and ability to assess veteran families’ needs for services.
• Ability to provide effective communications to SSVF program management staff on new, more effective methods and language for outreach to veteran families in the NYC community.
• Familiar with Motivational Interviewing (MI) and Harm Reduction techniques.
• Proficient use of Microsoft Office Suite programs.
• Experience working with veterans/military preferred.
• Ability to lift up to 50 lbs.
• Ability to travel to various sites.
• Ability to speak, hear, see, and write.
• Ability to use a computer and related software programs.
• Local and/or national travel required.
• May require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

Skills

• Interpersonal skills
• Organizational skills
• Communications skills
• Recruitment skills
• Sales skills
• Motivational Interviewing (MI)
• Harm Reduction techniques
• Microsoft Office Suite proficiency

Location

• Manhattan

Work Type

• Non-Exempt

Education Level

• High School diploma
• Associate degree
• Bachelor's degree

Salary/Compensations

• $43,000.00 to $45,000.00 annualized

About the Company

• Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983.
• What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.
• Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City.
• Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists.
• Together, these services support our four pillars of stability: housing, employment, wellness, and family.
• In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program.
• As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.

Equal Opportunity

• We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.
• We believe that diversity and inclusion are essential to our success.