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About the Role

The Senior Case Manager will provide rapid rehousing services to high-risk veterans, young adults, and families, managing a caseload of approximately 10-12 participants. This role involves frequent communication with participants and oversight of the case management team, including documentation review, financial request approval, and staff onboarding.

Responsibilities

• Utilize Motivational Interviewing and Harm Reduction techniques to assist homeless individuals and families in resolving housing crises and promoting long-term stability.
• Conduct assessments and program intakes for rapid re-housing services, ensuring data accuracy and completeness.
• Update case notes in the electronic case management system promptly.
• Make referrals for mental health services and complete psychosocial evaluations.
• Act as a liaison to submit supportive housing applications.
• Assist in the development and facilitation of workshops and groups on independent living skills, healthy relationships, and mental health.
• Conduct intakes and assist in the orientation process for new program participants.
• Provide direct case management services in the office and through field/home visits.
• Develop and update housing stability plans, identifying participant strengths, needs, abilities, and preferences.
• Assist participants in overcoming barriers to housing stability, including increasing income and benefits.
• Provide hands-on assistance to engage high-risk participants in finding suitable housing, including accompanying them to viewings and appointments.
• Advocate on behalf of participants with landlords and brokers to resolve issues and maintain housing.
• Collaborate with community housing specialists to identify suitable housing options.
• Assess participants' housing readiness and determine the appropriate level of housing.
• Conduct housing re-inspections and mediate landlord-tenant disputes.
• Serve as a point-of-contact for landlords and maintain positive landlord relationships.
• Conduct bi-monthly face-to-face contact with participants and quarterly home visits.
• Coordinate with the Workforce Opportunities team to connect participants with employment and educational assistance.
• Identify and make referrals to community resources for services such as preventive care, long-term case management, benefits assistance, mental and physical healthcare, and more.
• Assist with household budgeting and provide referrals for financial counseling.
• Assess participants' need for financial assistance and submit completed requests.
• Provide crisis intervention and skill-building as needed.
• Utilize the electronic case management system and maintain accurate client files.
• Assign trainings to case management staff and ensure completion of required training.
• Participate in community initiatives to support the organization's mission.
• Participate in and coordinate case conferences, staff meetings, and training.
• Perform other duties as assigned by leadership.

Requirements

• Bachelors’ Degree in social work or a similar field.
• Experience working in homelessness, substance abuse, mental health, and/or trauma settings is preferred.
• Experience working with veterans/military, young adults, or LGBTQ populations is preferred.
• Knowledge of NYC resources is preferred.
• Strong organizational, writing, communication, and computer skills.
• Ability to perform fast-paced case management and some fieldwork.
• Must be a self-starter with the skills and energy to work with high-need participants in the community.
• Strong engagement and interpersonal skills.
• Ability to lift up to 50 lbs.
• Ability to travel to various sites.
• Ability to speak, hear, see, and write.
• Ability to use a computer and related software programs.
• Local and/or national travel required.
• May require weekday/weekend commitments for business projects or deliverables.

Skills

• Motivational Interviewing
• Harm Reduction techniques
• Case Management
• Assessment
• Documentation
• Referral
• Workshop facilitation
• Group facilitation
• Housing placement
• Advocacy
• Budgeting
• Crisis Intervention
• Skill building
• Electronic case management system utilization
• Training
• Community engagement
• Interpersonal skills
• Organizational skills
• Writing skills
• Communication skills
• Computer skills

Location

• Manhattan

Work Type

• Full-time

Experience Level

• Senior

Education Level

• Bachelors’ Degree

Salary/Compensations

• $55,000.00 to $60,000.00

About the Company

• Jericho Project is a nationally recognized nonprofit dedicated to ending homelessness since 1983.
• The organization has grown from a soup kitchen to a citywide service provider for nearly 3,000 New Yorkers annually, including veterans, young adults, and families, with a significant LGBTQ+ population served.
• Jericho provides over 600 units of supportive housing across seven permanent residences and scattered-site apartments.
• Their housing-first model is complemented by wraparound services focusing on housing, employment, wellness, and family.
• In 2024, Jericho facilitated over 570 housing placements, nearly 275 job placements, and over 750 therapy sessions.
• The organization aims to expand its housing reach by an additional 2,000 units, committed to fostering lasting independence and well-being.

Equal Opportunity

• Jericho Project is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• The organization is committed to creating a diverse and inclusive workplace where all employees feel welcome and valued, believing that diversity and inclusion are essential to success.